Configure the server script to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM.

Before you begin

When performing the migration, you must have selected the List actions option for ITSM Agent Workspace features. For example, the List actions option for List. For information about the migration process, see Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM.

Role required: admin

About this task

At the end of the migration process, a confirmation message specifies if the migration is successful or not. You can review the migration information and perform the post-migration steps to confirm successful migration of your configuration or customization.

Procedure

  1. Navigate to All > Now Experience Framework > Declarative Actions > List actions.
  2. Filter the records based for Implemented As is set as Server script.
  3. View the log in the failed record in the migration process and find the sys_Id of the record from the List Actions list.
  4. Select the failed record with the corresponding sys_id.
  5. Select and hold (or right-click) on the header, and select Insert and Stay.
  6. Clear the Workspace and View fields.
  7. Select the Experience Restricted check box.
  8. In the Action configuration related list, select Edit, and then select SOW Actions from the Collection list to the Action configurations list.
  9. Save the Action configurations list by selecting Save.
  10. Select Update.