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Xanadu IT Operations Management

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Configuring Now Assist for IT Operations Management (ITOM)

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Table of contents
  • IT Operations Management
    • ITOM/OT SU Licensing and subscriptions
      • Exploring ITOM/OT SU Licensing
        • Subscriptions for IT Operations Management
        • Data collection and aggregation for licensing process
        • ITOM/OT SU Licensing subscription types
          • ITOM/OT SU Licensing Bundle subscription
          • ITOM/OT SU Licensing Individual (ala carte) subscription
          • ITOM/OT SU Licensing Bundle and Individual (ala carte) subscription
        • Subscriptions for Operational Technology Management
      • Configuring ITOM/OT SU Licensing
        • Update ServiceNow® ITOM/OT SU Licensing
      • Using ITOM/OT SU Licensing
        • View subscription statistics for ITOM
        • Review resource usage against allocated subscription units
        • Check CI count used for ITOM subscriptions
        • Check which CI types require an ITOM subscription
        • View CIs consuming ITOM subscription units
      • ITOM/OT SU Licensing Reference
        • Components installed with ITOM/OT SU Licensing
        • Subscriptions form for the ITOM products
        • ITOM/OT SU Licensing dashboard
        • License Report form
    • ITOM Store upgrades
    • ITOM Cloud Accelerate
      • Cloud Services Catalog
        • Exploring Cloud Services Catalog
        • Configuring Cloud Services Catalog
          • Install Cloud Services Catalog
          • Cloud Services Catalog setup for the Day 1 configuration task
            • Set up Amazon Web Services on Cloud Services Catalog
            • Setting up Google Cloud Platform on Cloud Services Catalog
            • Set up Microsoft Azure Cloud on Cloud Services Catalog
          • Integrating Azure DevOps and the Continuous Integration-Continuous Deployment pipeline
            • Release pipelines and Azure DevOps by Cloud Services Catalog
            • Set up the Microsoft Azure DevOps console
            • Run Discovery on Azure DevOps config provider
            • Order a Microsoft Azure DevOps catalog item
          • Integrating Ansible with Cloud Services Catalog
            • Set up Ansible as a Day 1 task
            • Run Discovery on the Ansible config provider
            • Order an Ansible job template
          • Cloud Services Catalog administration guide
            • Cloud Services Catalog and Terraform Connector
            • Permissions management for Cloud Services Catalog
            • Policies and permission levels on services
        • Using Cloud Services Catalog
          • Requesting Cloud Services
        • Exploring the My Stacks tab
          • Manage My Stacks
          • Work with stacks
          • View stack dependency
          • Stack activities view
          • Actions on stacks
          • Redirection to My Stacks
        • Exploring My Resources
          • Manage My Resources and resource filters
        • Out Of Box Catalogs using Cloud Services Catalog
          • Amazon Web Services EC2 Linux Out Of Box Catalog items
            • Amazon Web Services EC2 Linux Out Of Box permissions
          • Amazon Web Services EC2 Microsoft Windows Out Of Box Catalog items
            • Amazon Web Services EC2 Windows Out Of Box permissions
          • Amazon Web Services DynamoDB Out Of Box Catalog Items
            • Amazon Web Services DynamoDB Out Of Box permissions
          • Amazon Web Services S3 Bucket Out Of Box Catalog items
            • Amazon Web Services S3 Bucket Out Of Box permissions
          • Google Cloud Platform (GCP) Big Query
            • Google Cloud Platform (GCP) Big Query Out Of Box permissions
          • Google Cloud Platform Cloud SQL
            • Google Cloud Platform Cloud SQL Out Of Box permissions
          • Google Cloud Platform Linux Out Of Box Catalog items
            • Google Cloud Platform Linux Out Of Box permissions
          • Google Cloud Platform Load Balancer
            • Google Cloud Platform Load Balancer Out Of Box permissions
          • Google Cloud Platform Windows Out Of Box Catalog items
            • CSC GCP Windows OOB permissions
          • Microsoft Azure Linux Out Of Box Catalog items
          • Microsoft Azure Windows Out Of Box Catalog items
          • Microsoft Azure Out Of Box permissions
          • Microsoft Azure Functions App Catalog items
          • Out Of Box Actions
          • Out Of Box Policies
        • CSC references
          • Domain separation and Cloud Services Catalog
          • Azure DevOps permissions
          • Ansible permissions
          • Stages of Azure DevOps in Release life cycle management
          • Workaround to known issues
      • Cloud Migration Assessment
        • Exploring Cloud Migration Assessment
        • Cloud Migration Assessment configuration
        • Using Cloud Migration Assessment in Configurable Workspace
          • Planning the migration process
            • Analyzing your current infrastructure
            • Review your current infrastructure with Cloud Migration Assessment
              • Review detailed server information in Configurable Workspace
              • Review detailed information on virtual machines in Configurable Workspace
              • Review detailed application information in Configurable Workspace
            • Choosing migration strategy
          • Create assessment tasks for cloud migration in Configurable Workspace
          • Assign resources to assessment tasks in Configurable Workspace
          • Review applications associated with assessment tasks in Configurable Workspace
          • Monitor the cloud migration progress in Configurable Workspace
        • Cloud Migration Assessment reference
          • Components installed with Cloud Migration Assessment
          • Assessment dashboard in Configurable Workspace of Cloud Migration Assessment
          • Assessment task form in Configurable Workspace
          • Server list in Cloud Migration Assessment
          • Applications list in Cloud Migration Assessment
          • VMs on undiscovered servers list in Cloud Migration Assessment
          • Software requirements list in Cloud Migration Assessment
      • Cloud Configuration Governance
        • Exploring Cloud Configuration Governance
          • Install Cloud Configuration Governance
          • Install the CCG Content Pack
          • Set up Cloud Configuration Governance for AWS
            • Configure the trusting account for Cloud Configuration Governance and Cloud Action Library
            • Create an assume role configuration
          • Set up Cloud Configuration Governance for Microsoft Azure
          • Domain separation and Cloud Configuration Governance
        • Using Cloud Configuration Governance
          • Scan configuration
            • Create a scan configuration
            • Run a scan configuration
          • Scan run
          • Cloud Configuration Governance policies
            • Create a policy with the condition builder
            • Create a policy with the Integration Hub subflow
            • Create a policy through script
            • Test the policy
            • Create a configuration key
            • Create a resource collector
            • Create a configuration collector
            • Create a CI finder mapping
            • Create a policy set
            • Copy an Integration Hub subflow template
          • Remediation
            • Create a remediation catalog item
            • Create a remediation action
            • Run remediation
        • Cloud Configuration Governance reference
          • Cloud Configuration Governance dashboard
          • Cloud Configuration Governance roles and system properties
          • Cloud Configuration Governance Scan configuration form
          • Cloud Configuration Governance Policy form
          • Cloud Configuration Governance Configuration key form
          • Cloud Configuration Governance Resource collector form
          • Cloud Configuration Governance Service Account Assume Role Config form
          • Cloud Configuration Governance scripting reference
          • Cloud Configuration Governance actions reference
          • Cloud Action Library actions reference
          • Cloud permissions required to collect the base system Cloud Configuration Governance configuration keys
      • Cloud Action Library
        • Exploring Cloud Action Library
          • Install Cloud Action Library
          • Set up Cloud Action Library for AWS
          • Set up Cloud Action Library for Microsoft Azure
          • Domain separation and Cloud Action Library
        • Cloud Action Library reference
          • AWS Enable EC2 Instance Monitoring action
          • AWS Get IAM Login Profile action
          • AWS List Images action
          • AWS Put S3 Bucket Encryption action
          • AWS Turn Off EC2 Instance action
          • Azure Turn Off Virtual Machine action
          • CAL - AWS List S3 Buckets action
          • CAL - AWS List VMs action
          • CAL - Azure List VMs action
          • CAL - Azure VM IP Metric action
          • CAL - Azure VM Monitoring Metric Data action
          • CAL - Integer Stream action
          • Disable AWS IAM User action
          • CAL - AWS Generate Credential Report subflow
          • CAL - AWS S3 Get Encryption subflow
          • CAL - Resolve Credential Alias subflow
          • CAL - Resolve MID subflow
          • CAL - AWS S3 Get ACL subflow
          • Cloud profiles with minimal permissions for Cloud Action Library actions and subflows
      • ITOM Cloud Accelerate reference
        • Plugins or applications installed with ITOM Cloud Accelerate
    • ITOM Visibility
      • ITOM Visibility and CSDM reference
        • Applying CSDM guidelines to ITOM Visibility
        • ITOM Visibility use case
        • ITOM Visibility considerations for CSDM framework
      • Data collected by ITOM Visibility
        • Detailed information on products discovered by ITOM Visibility
        • Operating systems discovery
          • AIX server discovery
          • Azure Virtual Machine Scale Sets (VMSS) Instance discovery
          • Apache HBase instance discovery
          • HPUX discovery
          • Hyper-V discovery
          • Red Hat JBoss server discovery
            • Legacy: JBoss probes and sensors
          • Linux discovery
            • Linux Red Hat cluster discovery
            • Omit network adapter secondary IP addresses in Linux discovery
          • Netware discovery
          • OS/X (Mac) discovery
          • Solaris discovery
          • Virtual Machine (vm) discovery
          • VMware discovery
            • Discovery for VMware vCenter
              • Configure an alternate port for vCenter
              • Data collected for VMware vCenter Server
              • Datastore data collected by Discovery
            • ESXi server discovery
              • Configure ESXi resource pools
            • Standalone ESXi discovery
            • VMware virtual machines
              • VMware Workstation - Legacy
            • VM instance state and status fields
            • Datastore Discovery
          • Windows discovery
            • Windows server cluster discovery
          • z/OS discovery
        • Operating-system-level virtualization (OSLV) discovery
          • Docker virtualization
        • Software discovery
          • Active Directory Domain Controller discovery
          • Adobe JRun discovery
          • Apache web server discovery
          • Application Mapping for UNIX discovery
            • Using the lsof Command
          • Citrix License Server and Delivery Controller discovery
          • Clustered application discovery on Windows
          • Discovery with Software Asset Management
            • Configure a CI to display Software Asset Management data
          • Exchange Client Access Server (CAS) discovery
          • Exchange Hub Transport Servers discovery
          • Exchange MailBox discovery
          • General software package discovery
          • GlassFish Server discovery
          • HP Operations Manager discovery
          • HP Service Manager discovery
          • IBM WebSphere Message Broker (WMB) and WMB HTTP Listener discovery
          • IBM MQ discovery
          • Microsoft IIS server discovery
          • Microsoft SharePoint discovery
          • NGINX web server discovery
          • Oracle Tuxedo discovery
          • Puppet automation software discovery
            • Add the must_sudo parameter to the Puppet probe
          • SAP products discovery
          • SQL Server Analysis Services (SSAS) discovery
          • Microsoft SQL Server Integration Services (SSIS) discovery
          • Sun Java Enterprise System (JES) discovery
          • Tomcat server discovery
          • WebLogic application server discovery
            • Add sudo access for the Weblogic - Find config.xml probe
            • Identifying Windows WebLogic application servers
          • IBM WebSphere server discovery using probes
        • Database discovery
          • Database catalog discovery
          • Database Administrator (DBA) report discovery
          • Microsoft SQL Server and Cluster discovery
          • MySQL discovery
          • MongoDB discovery
          • PostgreSQL discovery
          • Oracle database discovery
          • SAP Sybase ASE discovery
        • Network device discovery
          • Load balancer discovery
            • A10 load balancer discovery
            • Cisco ACE load balancer discovery
            • Cisco GSS load balancer discovery
            • Cisco CSS load balancer
            • Citrix NetScaler load balancer discovery
            • F5 BIG-IP load balancer discovery
            • HAProxy load balancer discovery with probes
              • Enable HAProxy load balancer discovery with probes
            • NGINX load balancer discovery
            • Radware Alteon load balancer discovery
            • Radware-appDirector load balancer discovery
            • Load balancer fields and probes
          • Layer 2 discovery
          • TCP connection discovery
          • IP address discovery
          • IP network discovery
          • Network printer discovery
          • Router and switch discovery
            • Turn off collection of port data for SNMP network devices
          • IP service and daemon discovery
          • Uninterruptible power supply (UPS) discovery
          • IBM WebSphere DataPower discovery
          • Cisco Unified Computing System (UCS)-HD device discovery
          • Dell Remote Assistant Card discovery
          • HTTP device discovery
            • Run discovery through an HTTP or HTTPS REST call
        • Storage discovery
          • Configure discovery of hosts with attached storage
            • Configure Discovery for UNIX or Linux hosts with attached storage
            • Configure Discovery for Windows hosts with attached storage
          • Discovery data collected for storage via a host
          • Storage Discovery via SMI-S and CIM
            • Discovery of storage area networks (SAN)
            • How CIM Discovery works
            • Configure SMI-S Provider for storage Discovery
            • Data collected by Discovery on storage devices
          • Data collected for Veritas Volume Manager on Linux
          • NetApp Server and Cluster discovery
            • Disable SNMP-based NetApp storage cluster discovery
          • Manage large storage payloads in Linux and Solaris
          • Storage discovery examples
        • Cloud resource discovery
          • Data collected for Amazon AWS Cloud Discovery
          • Data collected for Microsoft Azure Cloud Discovery
          • Data collected for GCP Cloud Discovery
          • Data collected for IBM Cloud Discovery
          • Data collected for Oracle Cloud Discovery
          • Data collected for VMware Cloud Discovery
      • Discovery
        • Exploring Discovery
          • Horizontal discovery process flow with probes and sensors
          • Horizontal discovery process flow with patterns
          • Discovery Admin Workspace
            • Discovery Admin Workspace Schedules
            • Discovery Admin Workspace Diagnostics
            • Discovery Admin Workspace Content 360
              • Discover applications using application fingerprints or ITOM Content Service
            • Discovery Admin Workspace Tuning
              • Run Tuning checks
              • Edit an existing check
            • Discovery Admin Workspace Insights
              • Virtual Machine (VM) Explorer dashboard
              • Shazzam Insights dashboard
              • Discover missing compute resources
            • View and filter ITOM Visibility apps using the Discovery Admin Workspace
        • Request Discovery
        • Discovery setup
          • Set up Discovery without Guided Setup
          • Discovery Quick Start
          • Migrate from CAPI to Patterns
        • Exploring Cloud Discovery
          • Cloud Discovery setup using classic Cloud Discovery
          • Cloud Discovery setup using Cloud Discovery Workspace
          • Create schedules for discovering cloud resources in Cloud Discovery
          • Create a discovery schedule in Cloud Discovery Workspace
          • Amazon AWS Cloud Discovery
            • AWS events-driven discovery
              • Configure the AWS Config service to send event notifications to the ServiceNow instance
              • Scale the AWS cloud event schedulers
              • Create a database index for the Cloud Events table
          • Azure Cloud Discovery
            • Create Azure cloud credentials
            • Azure Cloud Discovery using Service Principal with SSH Certificates
            • Microsoft Azure Alert driven discovery
            • Azure change processing
              • Configure Azure change processing
              • Migrate to Azure change processing
              • Add change processing support for an Azure resource type
          • Google Cloud Platform discovery
            • Configure the Google Stackdriver Logging service to auto-update the CMDB
          • IBM Cloud Discovery
          • VMware Cloud Discovery
            • Configure the VMware Events service to auto-update the CMDB
          • Cloud Discovery reporting
            • Analytics and Reporting for Cloud Resources
              • Activate Analytics and Reporting for Cloud Resources
            • Cloud Resources dashboard
            • Cloud Resources Explorer
        • Container discovery
          • Kubernetes discovery
            • Container image scanning for software decomposition
              • Scan container images
              • Configure the SBOM generation
              • Download a software bill of materials (SBOM)
              • Container image discovery
        • Certificate Inventory and Management
          • Exploring Certificate Inventory and Management
            • Certificate Inventory and Management process flow
              • Pre-discovery phase
              • Post-discovery phase
            • Certificate Inventory and Management roles and responsibilities
          • Configuring Certificate Inventory and Management
            • Get started with Certificate Inventory and Management
            • Visibility to TLS certificates
              • Run Certificate Discovery via port scans
              • Run Certificate Discovery via individual URL scans
              • Use bulk certificate upload
              • Run Certificate Discovery via certificate file import
              • Maintaining Certificate chain relationships via certificate import
              • Configure Credential Identifier for Certificate Management credential type
              • Run Certificate discovery via Certificate Authority query
              • Customize Certificate Inventory and Management
            • Manual flow for certificate requests
              • Create new certificate requests
              • Create a renewal certificate request
              • Archive certificate tasks
            • Automated certificate management for TLS certificates
              • Use automated flow for certificate management
              • Set up the routing policy for automated certificate management
              • Routing policy details
              • Request new certificate using automated certificate management
              • Automatically generate a Certificate Signing Request
              • Approve certificate tasks
              • Renew certificate using automated certificate management
              • Revoke certificate using automated certificate management
            • Certificate integrations and notifications
              • Integrate Event Management with Certificate Inventory and Management
              • Receive certificate notifications on Slack
            • Certificate generation through Cert-Manager Integration
          • Using Certificate Inventory and Management
          • Certificate Inventory and Management reference
            • Certificate Inventory and Management tables
            • Certificate Inventory and Management patterns
              • AWS Certificate Manager discovery
              • GCP Certificate Manager discovery
              • Azure Key Vault certificate discovery
              • Java KeyStore and Windows Certificate Store discovery
            • Certificate Inventory and Management terms
            • Certificate authorities pattern API elements and permissions
        • Automated Certificate Management Environment
          • Exploring ACME
          • Configuring ACME
            • Create the credential for the ACME Certificate Authority
            • Set up the routing policy for ACME
              • Certificate Routing Policy form
          • Using ACME
            • Request new certificate using ACME manual flow of DNS challenge
            • Request new certificate using ACME automated flow of DNS challenge
            • Renew certificate using ACME manual flow of DNS challenge
            • Renew certificate using ACME automated flow of DNS challenge
            • Revoke certificate using ACME automated flow
        • Firewall Audits and Reporting
          • Exploring Firewall Audits and Reporting
            • Firewall Audits and Reporting roles and responsibilities
          • Configuring Firewall Audits and Reporting
            • Get started with Firewall Audits and Reporting
            • Visibility to Firewall inventory
              • Discover firewall policies
              • Customize Firewall Audits and Reporting
              • Archive firewall rule audit, rule requests, and audit tasks
            • Firewall audits
              • Initiate audit request
          • Using Firewall Audits and Reporting
            • Firewall rule requests
          • Firewall Audits and Reporting reference
            • Firewall Admin Workspace dashboard
            • Firewall Audits and Reporting calibration
        • Running discoveries in your network
          • Discovery Configuration Console
          • Schedule a horizontal Discovery
          • File-based Discovery
            • Run File-based Discovery
            • File-based Discovery references
          • Discover applications based on fingerprints
            • Calibrate fingerprint-based discovery
            • Application Fingerprints dashboard
          • Network discovery
          • Serverless Discovery
            • Create a pattern and a schedule for standard serverless Discovery
            • Create a pattern and a schedule for host-based serverless Discovery
        • Configuring Discovery
          • Discovery properties
          • Discovery IP address configuration
          • Domain Separation and Discovery
          • Microsoft Just Enough Administration (JEA) for Discovery
          • SNMP support for Discovery
          • Discovery and SCCM together
          • Discovery classifiers
            • Create a Discovery CI classification
            • Create a Discovery process classification
              • On classification script objects for Discovery
              • Create a Discovery process handler
            • Create an HTTP classification
            • Classification for IP address discovery
              • Modify classifiers for IP address discovery
            • Use Windows Remote Management for classification
            • Reclassify a Windows Workstation machine as a server
            • Discovery classification parameters
            • Check IP service affinity for Discovery and Orchestration
          • Discovery identifiers
            • How Discovery identifiers work
            • Configure Discovery identity probes
            • Configure Discovery identity sensors
            • Serial number types for identification
          • Discovery status
            • Cancel a Discovery from a Discovery Status
            • Discovery timelines
            • The ECC queue for Discovery
            • Discovery device history
          • Logs for horizontal discovery
          • Validate commands used in pattern-based discovery
        • Patterns and horizontal discovery
        • Discovery probes and sensors
          • List of Discovery probes
            • CIM probe
            • DNS probe
            • Horizontal Pattern probe
            • PowerShell probe
              • Create a custom PowerShell probe
            • SCPRelay probe
            • SNMP probes
              • SNMP probe parameters
              • Load a MIB module
              • SNMP probe MIB modules
            • SSHCommand probe
              • SSHCommand parameters
              • SSHCommand path
              • Shell script options
              • SSH commands not requiring a privileged user during probe-based discovery
              • SSH commands requiring a privileged user during probe-based discovery
            • vCenter probes and probe parameters
            • Windows probes and permissions
            • WMIRunner probe
            • Port probes
              • Shazzam probe, port probes, and protocols
              • Configure Shazzam probe
          • Discovery sensors
          • Discovery probe management
            • Create or modify a probe
            • Discovery probe permissions
            • Set probe parameters
          • Align versions of customized probes and sensors
          • Discovery multiprobes and multisensors
          • Example custom Discovery probe and sensor: populate a CI with text file values
        • Advanced Discovery configuration
          • gMSA configuration for Discovery
          • Credential-less Discovery with Nmap
            • Credential-less host Discovery
            • Credential-less Application Discovery
            • Nmap commands and data collected with credential-less Discovery
          • PowerShell for Discovery and Service Mapping
            • Set up MID Servers to use PowerShell
            • PowerShell remoting for Discovery
            • PowerShell commands run by Discovery
            • MID Server parameters for PowerShell
          • Application Dependency Mapping (ADM) for Discovery
          • Discovery behaviors
            • Create a Discovery behavior
            • Set up a load balancing behavior
            • Examples of Discovery behavior functionalities
            • Discovery behavior example: access an ACL protected SNMP device
          • CI deletion strategies for pattern discovery
            • Set a deletion strategy
          • Configuration file tracking
            • Modify tracking changes in configuration files
            • Compare versions of CI configuration files
            • Set the deletion strategy for tracked configuration files
          • Change the source name of Discovery results
          • Discovery API plugin
          • Running process filters
            • Out-of-the-box process filters
        • Discovery resource utilization
        • Discovery monitoring and issue resolution
          • Discovery Home page
          • Discovery Dashboard
          • Cloud Discovery home page in Cloud Discovery Workspace
          • Cloud Discovery schedules dashboard in Cloud Discovery Workspace
          • Discovery performance metrics
          • Discovery error messages
            • Find the cause of a sensor error message
            • Identify cause of No Sensor Defined error message
            • Fix the cause of a sensor error message
            • Find the cause of a "Probe not found" error
          • Resolve Cloud Discovery errors in Cloud Discovery Workspace
        • Discovery Platform Analytics Solutions
          • Kubernetes dashboard
        • Discovery reference
          • Command Validation Tasks form for pattern-based discovery
          • Commands List for commands used for pattern-based discovery
          • Discovery log details
          • Cloud Discovery service account form reference
          • Create a new discovery schedule form reference
          • Cloud Discovery reference
            • Edit settings form reference
          • Discovery CLI commands
          • Application fingerprint suggestion form
      • Service Mapping
        • Exploring Service Mapping
          • Choose the right method for discovery and mapping application services
            • Service Mapping with Agent Client Collector
            • CMDB-based mapping
            • Automated Service Suggestions
              • Discovery based on Predictive Intelligence
            • Pattern-based discovery in Service Mapping
            • Tag-based discovery in Service Mapping
            • Traffic-based discovery in Service Mapping
          • Discovery of application services on cloud using Service Mapping
          • Service Mapping flow
        • Configuring Service Mapping
          • Request Service Mapping
          • Install Service Mapping Plus
          • MID Server configuration for Service Mapping
            • Choose MID Server selection algorithm
            • MID Server configuration for Service Mapping in upgraded deployments
            • Configure a default MID Server for Service Mapping for upgraded deployments
          • Prerequisites for performing top-down discovery using Service Mapping
            • Credentials required for host discovery
            • Service Mapping commands requiring a privileged user
            • Service Mapping commands not requiring a privileged user
            • SNMP-based queries
          • Create a discovery behavior for Unix-based load balancers
          • Verify that Service Mapping is set up properly
          • Quick start tests for Service Mapping
          • Advanced Service Mapping configuration
            • Enable traffic-based discovery for CI types or specific CIs
            • Tag-based discovery configuration
              • Include CIs based on classes in tag-based discovery
              • Exclude CIs based on their installation status in tag-based discovery
              • Exclude preconfigured CI relationships in tag-based discovery
              • Add or edit CI relationships in tag-based discovery
              • Recalculate previously created application services
            • Fine-tune tracking changes for the change history
            • Data collection and discovery using Netflow
              • Configure onetime data import using Netflow for testing purposes
              • Configure data collection using Netflow
            • Data collection and discovery using VPC Flow Logs
              • Configure data collection using VPC Flow Logs
            • Configure Search Assistant for Windows
            • Modify display for CI attributes
            • Configure support for Windows servers with non-English OS
            • Upload the rctrlx.exe file to MID Servers
            • Fine-tune Service Mapping with MID affinity and IP reuse
            • Configure Service Mapping to work with the Configuration Management Database (CMDB)
            • Configure Agent Client Collector for use with Service Mapping
        • Using Service Mapping
          • Access the Unified Map feature from the Service Mapping Workspace
          • Map application services based on Automated Service Suggestions
          • Create an application service for unmapped servers
          • Application service mapping using classic Service Mapping
            • Map multiple application services suggested by classic Service Mapping
              • Add or remove CIs for multiple application services using connection suggestions
              • Add CIs to multiple application services using connection rules
            • Map application services using tags with classic Service Mapping
              • Prepare for mapping application services based on tags
            • Map multiple application services from a CSV file using classic Service Mapping
              • Prepare a CSV file for mapping your candidates
            • Map a single application service using classic Service Mapping
              • Request information about entry points for application services
              • Provide entry points for mapping an application service
              • Add or remove CIs for single application services using connection suggestions
              • Add CIs for single application services using connection rules
              • Enable traffic-based discovery for an application service
              • Mapping application services containing Citrix XenApp and Presentation Server
              • Mapping application services containing Microsoft Exchange Server
              • Tibco BusinessWorks and EMS discovery
              • Mapping application services containing Oracle GlassFish Servers
              • Mapping application services containing Oracle Tuxedo platform
            • Modify or update tag definitions for tag-based mapping
              • Remap tag-based application services to reflect tag changes
            • Fix application service errors in bulk
            • Fix errors in individual application service maps
              • Fix errors in individual application services using discovery messages
              • Skip errors to continue discovering an application service
              • Resolve pattern-related mapping errors
            • Review and approval of application service maps
              • Send application service maps for review
              • Review application service maps
            • Fine-tune application services to implement owner requests
              • Manually add CIs to an application service
              • Remove CIs not belonging to application services
              • Transfer a map segment into another application service
              • Link application services
              • Discover CIs identified as generic applications
            • Application service completion
              • Define criticality for application services
              • Group application services
              • Control user access to application services
              • Schedule a top-down discovery by Service Mapping
                • Top-down discovery schedules
              • Service definition transfer from one instance to another
            • Application service analysis and maintenance using classic Service Mapping
              • Application service maps in classic Service Mapping
              • View CI attributes in an application service map in classic Service Mapping
              • View CI connection attributes in an application service map in classic Service Mapping
              • View the change history of application services in classic Service Mapping
              • Compare two versions of an application service in classic Service Mapping
              • View dependent application services in classic Service Mapping
              • View contained application services in classic Service Mapping
              • Check CI dependencies
              • View the network or storage path in classic Service Mapping
              • View the list of CIs belonging to an application service
              • Convert application service maps into PDFs
              • Modify view for an application service map
          • Application service analysis and maintenance using legacy Agent Workspace
            • Application service maps in legacy Agent Workspace
            • View maps for application services in legacy Agent Workspace
            • View the change history of application services in legacy Agent Workspace
            • Modify view for an application service map in legacy Agent Workspace
        • Service Mapping reference
          • Service Mapping Workspace
          • Name suggestions for application service candidates
          • Application service readiness dashboard in configurable workspace
          • Components installed with Service Mapping Plus
          • Components installed with Service Mapping
          • Domain separation and Service Mapping
          • Service Mapping Recomputation
          • Connection Suggestions list
          • Entry point attributes
          • MID Server properties used by Service Mapping
          • Preconfigured CI relationships in tag-based discovery
          • Properties related to tag-based discovery
          • Traversal Rules for Application Services form completion
          • Keyboard shortcuts for operating Service Mapping in accessibility mode
          • Example definitions for service families in tag-based mapping
          • Traffic-based connections list
      • Discovery patterns used by ITOM Visibility
        • Available discovery patterns
          • Apache Cassandra database discovery
          • Apache Kafka and Apache Zookeeper discovery
          • Apigee Edge Enterprise edition discovery
          • Avi Vantage load balancer discovery
          • Amazon AWS application ELB Service discovery
          • Amazon AWS classic ELB Service discovery
          • Amazon AWS Cloud components discovery using patterns
            • Enable the Cloud Hardware Type class extension
            • Enable Cloud OS Image discovery
          • Amazon AWS ElastiCache discovery
          • Amazon AWS Relational Database Service discovery
          • Amazon AWS Services discovery using patterns
          • Amazon DynamoDB discovery
            • Define a Cloud REST Query for cloud computing devices
          • Amazon Kinesis discovery
          • Amazon Keyspaces discovery
          • Amazon OpenSearch discovery
          • Amazon Redshift discovery
          • Amazon Simple Storage Service ( AWS S3) discovery
          • Amazon Web Services (AWS) Resource Inventory
          • AWS API gateway discovery
            • Test patterns for discovering AWS API Gateway and AWS Lambda
          • AWS Auto Scaling groups discovery
          • AWS Cognito discovery
          • AWS DB cluster discovery
          • Amazon ECS resource discovery
          • AWS Lambda discovery
          • AWS MemoryDB for Redis
          • AWS tag discovery
          • Cisco Switch Wireless Access Point (WAP) discovery
          • Citrix NetScaler SDX discovery
          • Citrix Xen Hyper-V Discovery
          • Cloudian Storage Discovery
          • Cohesity storage system discovery
            • Create an alias for the basic authentication credential for Cohesity storage system discovery
            • Create a serverless schedule for Cohesity storage system discovery
          • ColdFusion discovery
          • Couchbase Database discovery
          • Dell EMC XtremIO storage array discovery
          • Dell EMC Isilon discovery
          • Dell EMC PowerMax storage discovery with Patterns
          • Dell EMC Data Domain storage discovery with Patterns
          • F5 certificate discovery
          • Fortinet firewall and FortiGate VDOM REST-based discovery
            • Disable SNMP-based Fortinet firewall discovery
            • Create an alias for the API key credential for Fortinet firewall REST-based discovery
            • Create a serverless schedule for Fortinet firewall REST-based discovery
          • Google Cloud Platform (GCP) asset inventory discovery
          • Google Cloud Platform (GCP) Organization discovery
          • HAProxy load balancer discovery with patterns
          • HPE BladeSystem Enclosure Discovery
          • IBM Cloud Platform discovery
          • IBM Db2 on Linux database discovery
          • IBM Db2 on Windows database discovery
          • IBM Informix Dynamic Server discovery
          • IBM PowerHA Cluster (HACMP) discovery
          • IBM Virtualization and Hardware Management Console discovery
          • IBM WebSEAL discovery
          • IBM WebSphere Application Server discovery using patterns
          • InfiniBox Discovery
          • Linux Pacemaker Cluster discovery
          • Microsoft Azure Cloud components discovery using patterns
          • Microsoft Azure Application Gateway discovery
          • Microsoft Azure Inventory discovery
          • Microsoft Azure Functions discovery
          • Azure DNS Zones discovery
          • Microsoft Certificate Authority (CA) certificates discovery
          • NetApp SolidFire storage system discovery
          • Next-Generation Cisco Firewall discovery
          • Next-Generation Fortinet Network Firewall SNMP-based discovery
          • Next-Generation Juniper Network Firewall discovery
          • Nutanix Acropolis discovery
          • OpenStack resource discovery
          • Oracle Catalog discovery
          • Oracle Database 12c discovery
          • Oracle Global License Advisory Services (GLAS) data collection
            • Download Oracle Global License Advisory Services (GLAS) data
          • Oracle GoldenGate discovery
          • Oracle Listener HD discovery
          • Oracle Solaris LDOM discovery
          • Palo Alto Networks firewall discovery
          • Pivotal Cloud Foundry discovery
          • Pure Storage FlashArray discovery
          • Pure Storage FlashBlade discovery
          • Red Hat JBoss Fuse discovery
          • Red Hat Virtualization discovery
          • Rubrik Cluster discovery
          • Veritas Cluster Server discovery
          • VMware NSX Advanced load balancer discovery
        • Configuring Pattern Designer and related applications
          • Check which plugin contains a required pattern
          • Install Discovery and Service Mapping Patterns
          • Install Visibility Content
          • Password2 encryption for patterns
        • Create CI types for Service Mapping and Discovery
        • Create entry point types for Service Mapping
        • Create or customize patterns
        • Discover related items together with the main CI
        • Enhance patterns without changing their identification sections
        • Fine-tune patterns using traffic-based discovery
        • Finalize a pattern
        • Copy patterns from one instance to another
        • Choose the pattern version
          • Compare pattern versions
        • Activate a disabled pattern
      • ITOM Content Service
        • ITOM Content Service use case
        • Install ITOM Content Service using Discovery Admin Workspace
        • Share data on ITOM Content Service
        • Enable discovery with ITOM Content Service
        • Discover installed software data with ITOM Content Service
        • ITOM Content Service reference
      • Tag Governance
        • Exploring Tag Governance
          • Discovery's contribution to Tag Governance
          • Tag Governance dashboard – Overview tab
          • Tag Governance dashboard – Policy View tab
          • Tag Governance dashboard – Efficacy tab
        • Configuring Tag Governance
          • Install Tag Governance
        • Using Tag Governance
          • Establishing Tag Governance policies
            • Configure a tag policy for Tag Governance
            • Configure auto-remediation tag policies
          • Preview and remediate tag audit failures
          • Performing real-time updates to tags for cloud resources
        • Tag Governance reference
          • Domain separation and Tag Governance
          • Tag policies and remediation for AWS
          • Tag Policies form
          • Tag Remediation Key form
      • Cloud Discovery Workspace
        • Install Cloud Discovery Workspace
        • Cloud Discovery Workspace dashboard
        • Open your configurable workspace experience in UI Builder for Cloud Discovery Workspace
        • Kubernetes Explorer
        • Dependency Views map
      • ITOM Visibility reference
        • Run options for discovery schedules
        • Plugins or applications installed with ITOM Visibility
    • ITOM Health
      • ITOM Health use case
      • Event Management
        • Exploring Event Management
          • Event Management process flow
          • Event Management architecture
        • Configuring Event Management
          • Request Event Management
          • Install Event Management
          • Enhance Event Management performance
          • Event Management setup
            • Event Management during a platform upgrade
            • MID Web Server
              • Configure the MID Web Server extension
                • Configure a secure MID Web Server extension
                • Configure key-based MID Web Server authentication
                • Configure MID Web Server API key authentication
                • MID Web Server and agent mTLS Authentication
                  • Create keys and certificates
                  • Install the .pem file in the MID unified keystore and set up the MID Web Server
                  • Connect the agent to the MID Web Server using TLS
                  • Configure mTLS authentication for a MID Web Server
                  • Connect the agent to the MID Server using mTLS
            • Event Management configuration preferences
          • Domain separation and Event Management
            • Configure Event Management domain separation
          • Event Management Integrations
            • Event Management Connectors domain personalization
              • Personalize domains for pull connector events to use in event creation
              • Personalize domains for push connector events to use in event creation
            • Configure Event Management connectors
              • Create a custom pull connector
              • Configure a pull connector
                • Configure a default MID Server for connectors
                • Configure the Dynatrace connector instance
                • Configure event collection from HP OMi
                • Configure event collection from HPOM
                • Configure event collection from Hyperic
                • Configure event collection from IBM Netcool
                • Configure event collection from an Icinga2 connector
                • Configure event collection from Logicmonitor
                • Configure event collection from NNMi
                • Configure event collection from NagiosXI
                  • Create Nagios XI server credentials
                • Configure event collection from OBM
                • Configure OP5 or OP5_v2 connector
                • Configure Opsview_v2 connector
                • Configure PRTG connector
                • Apache Kafka Consumer Connector
                  • Configure the Apache Kafka Consumer connector
                  • Map Kafka message payload attributes to alert fields
                • Configure SAP Solution Manager connector
                  • SAP configurations enabling the SAP Solution Manager connector
                    • Use the SAP Solution Manager Pull connector
                    • Use the SAP Solution Manager Push connector
                    • SAP Solution Manager setup configurations
                      • Configure RFC in SAP Solution Manager
                      • Configure SAP to forward alerts to your BADI
                      • Configure the alert inbox in SAP Solution Manager
                      • View alerts in the SAP Solution Manager inbox
                      • View and update your SAP Solution Manager certificate
                      • View the SAP interface log
                    • SAP Solution Manager transaction codes
                • Configure alert collection from SCOM
                  • Configure the SCOM connector instance
                  • Limit collected SCOM alerts to specific SCOM groups
                  • SCOM metric event rules
                • Configure event collection from SolarWinds monitor
                  • Create SolarWinds monitor credentials
                • Configure event collection from vCenter
                • Configure event collection from vRealize
                  • Create vRealize credentials
                • Configure event collection from Zabbix server
                  • Create Zabbix server credentials
              • Configure a push connector
                • Configure ServiceNow Cloud Observability event collection
                • Configure a MID Server for event collection using a push operation (listener)
                • Pushing events to the MID Server using web service API
                • Pushing events to the instance using web service API
                • Configure the MID WebService Event Collector Context
                • Event collection from custom payloads
                • Integrate with push connectors
                  • Use legacy listener transform scripts
                  • Integrate AWS platform as a data source
                    • Integrate AWS with REST API key token
                  • Integrate Azure Monitor as an authenticated data source
                    • Integrate Azure Monitor with basic authentication
                    • Integrate Azure with REST API key token
                    • Integrate Azure Monitor with OAuth authentication
                    • Configure Azure Monitor Bi-directional connector
                  • Event collection from Microsoft Azure Monitor
                  • Event collection from BMC TrueSight and BMC TrueSight_v2
                  • Integrate Dynatrace platform events
                    • Integrate Dynatrace with basic authentication
                    • Integrate Dynatrace with OAuth authentication
                  • Integrate New Relic platform events
                    • Integrate New Relic with REST API key token
                  • Integrate Catchpoint events
                  • Integrate Datadog platform events
                    • Integrate Datadog with basic authentication
                    • Integrate Datadog with OAuth authentication
                  • Integrate Google Cloud Platform (GCP) events
                  • Event collection from Google Cloud Platform (GCP)
                  • Integrate Grafana events
                    • Integrate Grafana with REST API key token
                  • Integrate Honeycomb events
                  • Integrate Instana events
                  • Integrate ServiceNow Cloud Observability Events
                  • Integrate Logicmonitor events
                  • Event collection from Logicmonitor
                  • Integrate Oracle Cloud Infrastructure alarms
                  • Integrate Prometheus events
                  • Integrate Sentry events
                  • Integrate Scout APM events
                  • Integrate Sumo Logic events
                    • Integrate Sumo Logic with REST API key token
                  • Integrate ThousandEyes platform events
                    • Integrate ThousandEyes with basic authentication
                    • Integrate ThousandEyes with REST API key token
                    • Integrate ThousandEyes with OAuth authentication
                  • Integrate Panopta as a data source
                  • Integrate Event Integration (EIF) format event connector
                    • EIF events warning severity
                • Create a push connector configuration parameter
                • Configure a push connector instance
              • Configure event collection for SNMP traps
                • Configure the SNMP traps listener to receive OEM traps
                • Configure SNMP Trap collection for high availability
                • Configure message keys to spread SNMP object identifiers
              • Configure event collection from email
          • Event forwarding
            • Set up event forwarding
            • Periodically run an event forwarding job
            • Create basic auth server credentials
          • Processing Events
            • View events
            • Team-based integrations in Event Management
            • Event rules
              • Create or edit an event rule
              • Use event input information
              • Filter the events that an event rule applies to
              • Find events that are not matched to rules
              • View event rules
              • Configure an event rule to customize alert content
              • Set a threshold to suppress alert generation
              • Alert binding to CIs with event rules
                • Bind alerts to a CI running on a host using CI identifiers
                • Bind alerts to a specific host CI
                • Bind alerts to non-host CIs
                • Bind alerts to application CIs
                • Bind alerts to CIs using event field mapping
                • Trigger alert binding to a CI
              • View patterns for event group creation
              • Refresh event rules
              • Find rules that will be applied to an event
              • Simulate event processing
            • Event field mapping configuration
              • Create event field mappings
            • Event identifiers
            • Alert tags
            • Event field format for event collection
            • Custom alert fields
            • Testing and sending events
            • View event processing statistics
              • Enable processing of event process statistics
              • Configure statistics processing period
          • Manage and monitor alerts
            • Alert management
            • Alert management rules for resolving alerts
              • Create an alert management rule
              • Event Management subflows in the base system
              • Create a custom subflow
              • Alert executions information
                • View alert execution information
              • Migrate an alert action rule to an alert management rule
              • Synchronizing Alert Response with Automated Alert Grouping
              • Configure alert remediation actions
              • Invoke domain separation through subflows
            • CI Remediation
              • Create or edit CI remediation
              • View remediation tasks
            • How alerts work with CIs in maintenance
            • SLAs for application services and CIs
              • Create an SLA configuration for CIs
                • Limit the records for the SLA configuration filter
              • Create an SLA definition for a CI or application service
            • Alert lifecycle configuration
              • Configure the alert active interval
              • Configure alert flapping
            • Alert priority
            • Alert assignment groups for teams
              • Assigning alert assignment group precedence
            • Express List Configuring Express List views for users and user groups
              • Create a predefined Express List view for users
              • Assign users and groups to predefined Express List views
            • Alert impact calculation
              • Understand Service Maps
              • View the impact tree
              • Adjust impact rules for a CI
              • View an alert impact on CIs in a service map
              • Create an infrastructure relationship for related CIs
              • View impact of child service on parent service
            • Probable Root Cause Analysis (RCA)
              • Customize RCA settings
            • Alert similarity
              • Find similar alerts
              • Similarity solutions
              • Create an Event Management similarity solution
              • View Event Management solution training progress
              • Review Event Management similarity examples
              • Activate Event Management solution version
            • Self-health monitors for Event Management
              • Start or stop self-health monitoring
              • Configure the Event Management - Insert Health Monitor scheduled job
              • Monitor self-health with domain separation
              • Configure a self-health monitor
              • Create a self-health monitor to use custom health monitor script
              • View the Event Management self-health application services map
            • Create maintenance rules
            • Resolve an incident related to an alert
            • Close an alert
            • Reopen an alert
            • Alert insight properties
            • Rotate event tables and alert table cleanup
              • Event table rotation
              • Purge status and alert history
                • Clean alert history and impact status tables
              • Alert table clean-out
          • Alert grouping
            • Scheduled jobs and parameters for alert grouping
              • Configure scheduled job-based alert grouping
              • Run multiple scheduled jobs for alert grouping
              • Configure alert correlation logic order
              • Configure filters for automatic alert groups
                • Apply alert group filters to aggregated groups
            • Alert grouping types
              • Log analytics alert grouping
              • Rule-based alert grouping
                • Create an alert correlation rule
              • Automated alert grouping
                • Configure pattern based alert aggregation
                • Specify and manage pattern identifier attributes for alert aggregation
                • Learned Patterns report
                • Exclude a pattern with an incorrect alert from a learned pattern
                • Restore excluded patterns
              • CMDB based alert grouping
                • Use cases for CMDB based alert grouping
                • CMDB alert grouping — properties and functionality
                • View the Dependency map for CMDB alerts
                • Add a CI relationship to CMDB Group CI Relations
                • Delete a CI relationship from CMDB Group CI Relations
              • Text-based alert grouping
                • Verify text-based clustering solution
              • Tag cluster alert grouping
                • Create alert clustering tags
                • Create an alert clustering definition
                • Create key values to cluster alerts
                • Activate a predefined alert clustering definition
                • Attach a predefined tag to a tag-based alert clustering definition
              • Manual alert grouping
                • Create alert group manually
                • Add secondary alert manually to an existing alert group
            • Remove an alert from an alert group
            • Configure work notes to capture alert grouping justifications
          • Application services in Event Management
            • Manually create an application service in Event Management
            • Convert manual services to application services
            • Convert manual services to application services using API
            • Configuring CIs in a manual service as a manual cluster
              • Configure a manual cluster
              • Modify a manual cluster
            • Create an alert query
            • Create a service group
            • Assign a role to a service group
            • Activate and configure Service Mapping for top-down discovery
            • Configure email notification on application service severity change
              • Configure contextual colors and icons
          • View Event Management license usage
        • Using Event Management
          • View alert information
            • Priority group
            • Alert execution information
            • View alerts in the flapping state
            • View all alerts by the maintenance status
            • Collaborate from within an alert
            • Create an incident or security incident from an alert
            • Place an alert into maintenance
            • Alert insight information
            • Apply a quick response in an alert
          • Monitor service health
            • View discovered service history
            • Monitor alerts for an application services
            • View monitored services
          • Use the Event Management overview dashboard
            • Event Management Insight dashboard
            • Event Management Scorecards
            • Event Management Overview dashboard
          • Launch web application from alert
          • Event Management Operator Tutorial
            • An overview of alerts for Event Management operators
            • Application services for Event Management operators
            • Event Management operator environment
            • What Event Management operators do
              • Operator phase 1: Analyze and acknowledge an alert
              • Operator phase 2: Triage an alert
                • Run a remediation workflow on an alert
                • Launch a web application from an alert
                • Associate a knowledge base article with an alert
                • Put an alert into maintenance
              • Operator phase 3: Close an alert
            • Advanced tasks for the Event Management operator
              • Customize your alert list view
              • Work with flapping alerts
              • Handle alerts while CIs are in maintenance
              • Adjust alert impact while triaging an alert
        • Event Management reference
          • Components installed with Event Management
          • Event Management Platform Analytics Solutions
            • Customize Performance Analytics widgets
          • Machine learning solutions for Event Management
          • Performance Analytics Edit Widget dialog box
          • Event Management MID Web Server extension form
          • Event Management tag based alert clustering tag form
          • List of predefined alert clustering tags
          • Event Management tag based alert clustering definition form
          • List of predefined tag-based alert clustering definitions
          • Domain properties installed with Event Management
          • Connector domain metadata
          • Dynatrace connector instance form
          • Dynatrace connector instance value parameters
          • Push connector instance form
          • SCOM connector instance form
          • Event forwarding properties
          • Team-based integration properties
          • Alert Query form
          • Alert correlation rule form
      • Health Log Analytics
        • Exploring Health Log Analytics
          • Get started with ServiceNow Health Log Analytics (HLA)
          • How Health Log Analytics (HLA) generates alerts
          • Health Log Analytics (HLA) installation
        • Configuring Health Log Analytics
          • Health Log Analytics data input setup
            • Set up data inputs using Health Log Analytics guided setup
            • Set up data inputs for Health Log Analytics manually
              • Configuring data inputs for Health Log Analytics manually
                • Configure data inputs (Rsyslog, Filebeat, or Winlogbeat)
                  • Rsyslog, Filebeat, or Winlogbeat data input configuration fields
                • Configure data inputs (Splunk)
                  • Splunk data input configuration fields
                • Configure data inputs (Elasticsearch)
                  • Elasticsearch data input configuration fields
                • Configure data inputs (TCP)
                  • TCP data input configuration fields
                • Configure data inputs (UDP)
                  • UDP data input configuration fields
                • Configure data inputs (GCP PubSub)
                  • GCP PubSub data input configuration fields
                • Configure data inputs (MID Server)
                  • MID Server data input configuration fields
                • Configure data inputs (Amazon CloudWatch)
                  • Amazon CloudWatch data input configuration fields
                • Configure data inputs (Amazon S3)
                  • Amazon S3 data input configuration fields
                • Configure data inputs (Microsoft Azure Log Analytics)
                  • Microsoft Azure Log Analytics data input configuration fields
                • Configure data inputs (Microsoft Azure Event Hubs)
                  • Microsoft Azure Event Hubs data input configuration fields
                • Configure data inputs (Apache Kafka)
                  • Kafka SSL credentials fields
                  • Apache Kafka data input configuration fields
                • Configure data inputs (REST API)
                  • REST API data input configuration fields
                • Configure data inputs (Glide Syslog)
                  • Glide Syslog data input configuration fields
                • Modify a data input configuration
              • Identify and resolve log streaming issues
              • Edit raw log data before processing
              • Log data auto-mapping and mapping
                • Map raw log data
                  • JavaScript function test outcome fields
                • View the relationships between source types and log sources
                • Header properties detection
                • Stop extraction of unneeded log data
                • Ensure extraction of specific log data
              • Configure source type capabilities
              • Add source types manually
              • Source type structure adjustment
                • Refine the source type structure
              • Review the properties extracted from a source type in Health Log Analytics
              • Review the patterns extracted from a source type in Health Log Analytics
              • Additional data input setup tasks
                • Verify your log sources
                • Add timestamp formats
                • Delete a log source
            • Set up log data connectors on Integrations Launchpad in Service Operations Workspace for ITOM
              • Configure an Elasticsearch connector
                • Elasticsearch connector configuration fields
              • Configure a ServiceNow System Logs connector
                • ServiceNow System Logs connector configuration fields
              • Configure a TCP connector
                • TCP connector configuration fields
              • Configure a UDP connector
                • UDP connector configuration fields
              • Review log data streaming status and sources
              • Edit log data connectors
              • Deactivate log data connectors
            • Advanced data input configuration
              • Configure advanced settings for Rsyslog, Splunk, or TCP data inputs
              • Configure advanced settings for Beats data inputs
              • Configure advanced settings for Elasticsearch data inputs
              • Configure advanced settings for MID Server data inputs
              • Configure advanced settings for Amazon CloudWatch data inputs
              • Configure advanced settings for Amazon S3 data inputs
              • Configure advanced settings for Microsoft Azure Log Analytics data inputs
              • Configure advanced settings for Microsoft Azure Event Hubs data inputs
              • Configure advanced settings for Apache Kafka data inputs
            • Health Log Analytics content packs for quicker time to value
              • Activate a content pack in Health Log Analytics
            • Stop or restart using a data input in Health Log Analytics
          • Migrating Health Log Analytics data input configurations between instances
            • Export a data input configuration
            • Import a data input to a target instance
            • Export source types to an update set
            • Import source types to a target instance
          • Platform Analytics Solutions for Health Log Analytics
            • Activate the Platform Analytics Solution for Health Log Analytics
            • Configure the Platform Analytics Solution for Health Log Analytics
            • Health Log Analytics Overview dashboard
          • Health Log Analytics administration
            • Configure Health Log Analytics system properties for a single log source
              • Configure global Health Log Analytics system properties
            • Enable or disable Health Log Analytics system features
            • Alert notification in Slack or Microsoft Teams channels
              • Set up alert notifications in channels
              • Set up alert notifications in a Microsoft Teams channel
            • Enhancing the CMDB with host data found in logs
              • Add log-based CIs to the CMDB
              • Field descriptions for log-based CI candidates
            • Storage space for log retention in Health Log Analytics
              • Modify the log source retention period
            • Scaling Health Log Analytics to stream logs at a higher rate
              • Submit an HLA scale request through the Now Support catalog
        • Using Health Log Analytics
          • Take action on a Health Log Analytics alert from the Overview tab
          • Analyzing log lines to identify the root cause of an alert
            • Analyze log lines that surround an anomaly
          • Viewing the logs for an alert on the Log viewer
            • View log data for an alert
            • Define, save, and share a search of log data
            • Use or modify a saved search
            • Filter search results on the Log viewer
            • Customize the Log viewer table
          • Using log correlators to detect relationships in log data
            • Add a log correlator to identify relationships in logs
            • Exclude a source from a log correlator
          • Assigning higher or lower significance to an alert in Health Log Analytics
            • Mark an alert as significant
            • Mute an unimportant alert
              • View the list of muted metrics
            • Restore a muted alert or a significant alert
          • Add a KB article to a Health Log Analytics alert
          • Log anomaly detection
            • Add, edit, or delete Health Log Analytics lexical keywords
            • View the lexical keywords that generate alerts
            • Add a log correlator to identify relationships in logs
          • Reducing noise by using advanced log alert filters
            • Create advanced log alert filters
          • Adding, changing, or deleting Log Analytics alert rules
            • Add a Log Analytics alert rule
            • Modify a defined Log Analytics alert rule
            • Delete a defined Log Analytics alert rule
          • Viewing Health Log Analytics system health alerts on the service map
            • Identify Health Log Analytics system health issues on the service map
            • Health Log Analytics system health notifications and proposed actions
          • View the settings of Health Log Analytics system features
        • Health Log Analytics reference
          • Components installed with Health Log Analytics
          • Supported data inputs for Health Log Analytics
          • MID Server proxy preconditions for streaming logs to HLA
          • Health Log Analytics configuration preferences
          • Health Log Analytics system health notifications
          • Health Log Analytics language support
          • Domain separation and Health Log Analytics
          • Health Log Analytics severity mapping
          • Types of Health Log Analytics alerts
          • Types of anomalous behavior
          • Sections and cards on the alert Overview tab in Health Log Analytics
            • Information on the Overview tab for a Component-based alert
            • Information on the Overview tab for a Log Analytics group
              • View the list of Log Analytics alerts in a Log Analytics group
            • Information on the Overview tab for a Log Analytics alert
          • Information on the Alert Insight Similar Alerts tab
      • Service Reliability Management
        • Exploring Service Reliability Management
          • Get started with Service Reliability Management
            • SRM home page
            • SRM interface
              • Search, filters, lists, forms, and guides
              • Export list information to a file
              • Manually create SRM tags
              • Manually create an SRM template
          • SRM alert workspace
          • SRM incident workspace
        • Service Operations Workspace (SOW) setup for Service Reliability Management
        • Configuring Service Reliability Management
          • Install the Service Reliability Management application from Admin Center or ServiceNow Store
          • Assign an administrator to Service Reliability Management
          • Import services for use in Service Reliability Management
          • Activate teams and services in Service Reliability Management
          • Add an approval process to service inclusion in Service Reliability Management
          • Add an approval process to teams inclusion in SRM
          • Import teams to Service Reliability Management
          • Edit a Team request form and publish for Service Reliability Management
          • Configure error budget actions when an SRM SLO is breached
          • Approve a change request for SRM team approval
          • Configure Twilio to send notifications in SRM
          • Install the Alert automation rules application
        • Using Service Reliability Management
          • Working with SRM services
            • Add a service to SRM
              • Working with SRM integrations
                • Available SRM integrations
                  • Add an integration to SRM
                  • Deactivate an integration
                  • Add or remove multiple services from an integration in SRM
            • Edit SRM service details
          • Working with SRM teams
            • Add an SRM team
              • Manage your SRM team details
              • Add team members to SRM
              • Manage or add a service to your SRM team
            • Create your SRM On-call schedule
              • Set On-call team preferences in SRM
            • Set up escalation policies for your team in SRM
              • Escalation triggers in SRM
          • Working with SRM reliability tasks
            • Working with alerts in SRM
              • Manually create an SRM alert
              • Acknowledge an SRM alert
              • Update the severity of one or more SRM alerts
              • Update the state of one or more SRM alerts
              • Add or edit a task on an SRM alert
              • Add or edit a parent on an SRM alert
              • Add or edit a knowledge article to an SRM alert
              • Reassign an SRM alert
              • Add work notes to an SRM alert
              • Close an SRM alert
              • Reopen an SRM alert
              • Promote an SRM alert to an incident
            • Working with Incidents in SRM
              • Manually create an SRM incident
              • Reassign an SRM incident
              • Update the priority of an SRM incident
              • Add a service to an SRM incident
              • Add resolution code and notes to an SRM incident
              • Copy an SRM incident
              • Resolve an SRM incident
              • Cancel an SRM incident
              • Close an SRM incident
              • Reopen an SRM incident
            • Manually create an SRM change task
          • Working with SRM alert automations
        • Service Reliability Management reference
          • SRM roles and responsibilities
          • Create team form
          • Create a shift form in Service Reliability Management
          • Add service form
          • Edit service details form
          • Set up escalation policies form in SRM
          • Domain separation and SRM
          • Create change request forms
          • SRM incident states
          • SRM alert states
          • SRM change request states
          • CMDB service classes
      • Service Level Objective Management
        • Exploring Service Level Objective Management
        • Using Service Level Objective Management
          • Working with Reliability metrics
            • Create SLO, SLI, and Error budget policies
            • Edit a reliability indicator
          • Service Level Objective Management reference
            • View SRM Reliability metrics
            • Create SLO form
            • Create SLI form
            • Create Error budget policies form
      • Service Observability
        • Exploring Service Observability
        • Configuring Service Observability
          • Install Service Observability
          • Activate teams and services
          • Connect an observability data source
          • Create and manage observability data mappings
        • Monitor services and investigate issues
          • View overall service health
          • View service health metrics
        • Service Observability Reference
          • Components installed with Service Observability
          • Service Observability and domain separation
          • Add connection form
          • Observability data mapping form
          • Overview tab for Service Observability
          • Observability tab for Service Observability
          • Chart error states
      • Service Operations Workspace for ITOM
        • Exploring Service Operations Workspace for ITOM
          • Service Operations Workspace for ITOM user interface
        • Configuring Service Operations Workspace for ITOM
          • Install Service Operations Workspace for ITOM application
          • Customize the Service Operations Workspace for ITOM home page
            • Modify the greeting text on the landing page
            • Modify the first-level cards in the Service Operations Workspace for ITOM Overview section
            • Create a copy of the Service Operations Workspace for ITOM landing page
            • Open your configurable workspace experience in UI Builder
            • Redirect to the Service Operations Workspace home page
          • Open your Configurable Workspace experience in UI Builder
          • Service Operations Workspace
            • View application service health information in Service Operations Workspace
            • Create a user view in Service Operations Workspace
            • Delete a user view in Service Operations Workspace
            • View application service details in Service Operations Workspace
            • View primary alerts associated with a service
            • Create a list in Service Operations Workspace for ITOM
            • Rename a list in Service Operations Workspace for ITOM
            • Reorder list in Service Operations Workspace for ITOM
            • Delete a list in Service Operations Workspace for ITOM
            • View unified service map and the impact paths in Service Operations Workspace
            • Configure auto-refresh settings for alert lists
            • Configure alert metrics
            • View alert metric trends in Service Operations Workspace
            • View CI health in Metric Explorer
          • On-call scheduling in Service Operations Workspace for ITOM
            • Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM
        • Using Service Operations Workspace for ITOM
          • Integrations Launchpad in Service Operations Workspace for ITOM
            • Configure a pull connector
            • Configure a push connector
            • Configure a custom connector
            • Configure a connector for Health Log Analytics
            • Review integration and configuration health
            • Activate integration
            • Deactivate integration
            • Delete integration
          • Express List in the Service Operations Workspace for ITOM
            • Alerts in Service Operations Workspace
            • Assign alerts in Express List
            • Express List keyboard shortcuts
            • Use an assigned Express List view
            • Add or modify Express List columns
            • Add custom fields to the Express List preview panel
            • Acknowledge viewed alerts in Express List
            • Monitor incoming alerts
            • Close an alert in Express List
            • Create an incident from an alert in Express List
            • Create an incident with Now Assist in Express List
            • Add alerts to an incident in Express List
            • Mute a CI's alerts in Express List
            • Place an alert in the Maintenance state
            • Place an alert in the Acknowledged state
            • Remediate an alert in Express List
            • View metrics for an alert
            • View details about the impact and cause of an alert in Express List
            • View data on impacted services on the preview panel in Express List
            • View data on configuration items on the preview panel in Express List
            • Hide closed alerts in Express List
            • View an alert analysis by Now Assist in Express List
            • Generating case from an alert
            • Remove alerts from an alert group in Express List
            • Viewing links between alerts in alert groups in Express List
              • Viewing links between alerts in tag-based alert groups
              • Viewing links between alerts in rules-based alert groups
              • Viewing links between alerts in CMDB-based alert groups
              • View links between alerts in a group in Express List
            • Exploring chronological data on the alerts in an alert group in Express List
              • View a timeline of the alerts in an alert group
            • Find alert records in Express List using free-text search
            • Run actions to resolve alert issues in Service Operations Workspace for ITOM
            • Launch a web application for an alert in Service Operations Workspace for ITOM
            • Filtering the alert display in the Express List pane
              • Filter the Express List display using attributes
              • Filter the Express List display by adding or removing fields
              • Categorize alerts displayed in Express List
              • Filter out or show matching alerts
              • Save a custom filter in Express List
            • Viewing an alert group analysis by Now Assist in Express List
              • View an alert group analysis by Now Assist in Express List
              • Save the Alert analysis summary as alert group description in Express List
            • Roles used by Express List
          • Alert automation in Service Operations Workspace for ITOM
            • Create Ignore automation
            • Create Enrich automation
              • Extracting and composing alert fields
            • Create Group automation
            • Create Respond automation
            • Delete an automation
          • AIOps Dashboards in Service Operations Workspace for ITOM
            • AIOps Value Realization dashboard
            • Event and Alert dashboard
            • Agent Health dashboard
            • HLA Operational dashboard
          • Using Service Operations Workspace for ITOM Log Analytics
            • Take action on a Health Log Analytics alert from the Overview tab
              • Sections and cards on the Overview tab for a Component-based alert
              • Sections and cards on the Overview tab for a Log Analytics group
                • View the list of Log Analytics alerts in a Log Analytics group
              • Information on the Overview tab for a Log Analytics alert
            • Analyzing log lines to identify the root cause of an alert
              • Analyze log lines that surround an anomaly
            • Viewing the logs for an alert on the Log viewer
              • View log data for an alert
              • Define, save, and share a search of log data
              • Use or modify a saved search
              • Filter search results on the Log viewer
              • Customize the Log viewer table
            • Adding, changing, or deleting Log Analytics alert rules
              • Add a Log Analytics alert rule
              • Modify a defined Log Analytics alert rule
              • Delete a defined Log Analytics alert rule
            • Assigning higher or lower significance to an alert in Health Log Analytics
              • Mark an alert as significant
              • Mute an unimportant alert
              • Decrease sensitivity to similar anomalies
              • Restore normal importance to an alert metric
            • Dashboards for real-time visualization of log data
              • Create log data dashboards and visualizations
              • product/health-log-analytics-operator/task/hla-op-log-dashboard-default.html
            • Add a KB article to a Log Analytics alert
        • Service Operations Workspace for ITOM reference
          • Components installed with AIOps Experience
          • Tags in Express List Link View
          • Alert field mapping on the Respond page
          • Outbound webhook parameters
          • Automation details fields
          • Application service details page
          • Create list fields
          • Metrics View Configuration form fields
          • Integration and configuration health event fields
          • Pull connector fields
      • Synthetic monitoring
        • Exploring synthetic monitoring
        • Configuring synthetic monitoring
          • Install synthetic monitoring
          • Create synthetic monitoring locations
          • Create and edit a synthetic monitor
          • Manage synthetic monitors
        • Using synthetic monitoring
          • Identify system issues with synthetic monitoring
            • View aggregate monitor information
            • View a monitor's test results
            • View test details
        • Synthetic monitoring reference
          • Components installed with synthetic monitoring
          • Domain separation and synthetic monitoring
          • Synthetic monitoring landing page
          • Details page of a synthetic monitor
      • Applying CSDM guidelines to ITOM Health
        • ITOM Health considerations for CSDM framework
        • ITOM Health and CSDM tables
        • Plugins or applications installed with ITOM Health
    • Agent Client Collector
      • Agent Client Collector Framework
        • Exploring Agent Client Collector Framework
          • Agent Client Collector architecture
          • Agent Client Collector plugins
          • Agent Client Collector data collection
          • Checks and policies
          • Secure Parameters in the Agent Client Collector
          • Agent Client Collector configuration data files
          • Agent Client Collector logs
          • Agent Client Collector API
          • Agent Client Collector health instance scan suite
        • Configuring Agent Client Collector Framework
          • Configure an agent registration key
          • Configure the websocket server on the MID Server
          • Configure a websocket endpoint
          • Configure the frequency of updating the agent MID Server list
          • Create and edit Agent Client Collector plugins
            • Secure a custom plugin with a certificate
          • Agent Client Collector installation
            • Automatic MID Server selection
              • Enable automatic MID Server selection
              • Configure the Agent Client Collector capabilities for MID Servers
              • Configure the automatic MID Server selection based on the Agent Client Collector capabilities
            • Incorporating the Agent Client Collector into a custom base image for mass deployment
            • Enable the Agent Client Collector load balancer
            • Upgrade an agent in an instance
            • Upgrade multiple agents in an instance
            • Restart an agent manually
          • Agent Client Collector installation on a Linux OS system
            • Install Agent Client Collector on a Linux system
            • Perform a single-line Agent Client Collector installation on Linux using ITOM Cloud Services
            • Validate Linux installation
            • Upgrade Agent Client Collector on a Linux system
            • Uninstall Agent Client Collector from a Linux system
            • Perform a single-line Agent Client Collector installation on Linux
            • Upgrade the Agent Client Collector manually on a Linux system
            • Uninstall Agent Client Collector from a Linux system using a single-line command
          • Agent Client Collector installation on a Windows machine
            • Install the Agent Client Collector on a Windows machine manually
              • Upgrade the Agent Client Collector manually on a Windows system
              • Uninstall the Agent Client Collector manually from a Windows machine
            • Install Agent Client Collector on Windows using ITOM Cloud Services
            • Install the Agent Client Collector on a Windows machine using silent installation
              • Uninstall Agent Client Collector from a Windows system using a single-line command
          • Agent Client Collector installation on macOS system
            • Perform a single-line Agent Client Collector installation on macOS
            • Perform a single-line Agent Client Collector installation on macOS by using ITOM Cloud Services
            • Manually install Agent Client Collector on macOS
            • Upgrade Agent Client Collector manually on macOS system
            • Uninstall the Agent Client Collector from macOS using a single-line command
            • Uninstall the Agent Client Collector from macOS machine manually
          • Enable Agent Client Collector monitoring on the MID Server
          • Optimize distribution of agents to MID Servers
          • View the Agent Client Collector configuration file for an agent
          • Create an Agent Client Collector configuration data file
          • Manually refresh Agent Client Collector certificates
          • Enable OpenSSL secure signing for plugins
          • Add a self-signed certificate to your operating system's truststore
          • Import a self-signed certificate
          • Perform Zscaler remediation
            • Check Zscaler monitoring
              • Customize the Zscaler remediation wait time
              • Customize the Zscaler monitoring check
            • Check Zscaler remediation
            • Use the Zscaler dashboard
        • Working with checks and policies
          • Create and edit checks
            • Test a check definition or check instance
          • Create secure parameters for a check
          • Create a new Agent Client Collector policy
            • Create a policy hierarchy
            • Edit a published policy
            • Create a service filter for a policy
            • Export and import an Agent Client Collector policy
          • Create a check type
          • Create a check definition
          • Enable checks from the community for Agent Client Collector
        • Enabling Agent Client Collector data collection
          • Create a call API to send an osquery request
          • View host data collection for an agent
          • Generate an Agent Client Collector allow list
          • Run host data collection on demand
          • Pause Agent Client Collector data collection
        • Using Agent Client Collector logs
          • Configure Agent Client Collector log levels
          • View the Agent Client Collector logs
          • Enable log monitoring in a Linux environment
          • Enable log monitoring in a Windows environment
          • Set the agent log level
        • Clear Agent Client Collector assets
        • Use the Agent Client Collector Health Dashboard
        • View the Agent feature matrix
        • View agent errors
        • Agent Client Collector Framework reference
          • Agent Client Collector user roles
          • Agent Client Collector Framework default checks
          • Agent Client Collector performance and footprint for URL monitoring
          • Agent Client Collector check definition page
            • Check definition form parameters tab
            • Test check dialog box fields
          • Agent Client Collector data collection properties
          • Agent Client Collector policy collection properties
          • Agent Client Collector Framework configuration properties
          • Agent Client Collector data collection tables
          • Verify API is associated with a live agent
          • Configuration file options
          • Synchronization properties for validating Agent Client Collector plugins
          • Agent Client Collector statuses
          • Agent Client Collector log levels
          • Agent Client Collector log rotation parameters
          • Agent Client Collector CPU protection thresholds
      • Agent Client Collector Monitoring
        • Exploring Agent Client Collector Monitoring
          • Agent-based data flow
          • Windows event log monitoring
          • Operating system and application monitoring using Agent Client Collector
            • Configure Agent Client Collector Apache HTTP server monitoring
            • Configure Agent Client Collector Apache Tomcat monitoring
            • Monitor HTTP points
        • Configuring Agent Client Collector Monitoring
          • Configure a MID Server to work with Agent Client Collector Monitoring
            • Configure multiple MID Servers to work with Agent Client Collector Monitoring
          • Choose and configure metrics to monitor
          • Configure the action level of anomaly detection
          • Create a configuration settings rule
            • Synchronize configuration settings rules
          • Enable metrics collection and evaluation
            • Limit metrics collection and evaluation
          • Enable viewing HAProxy metrics
          • Enable running of Varnish checks
          • Select the Azure policies to activate for metric collection
          • Create Azure policies for metrics collection
        • Metric Intelligence
          • Understanding Metric Intelligence
          • MID Server and MID Server distributed cluster for Metric Intelligence
          • Activating Metric Intelligence
            • Get started with Metric Intelligence
              • Automated Metric Intelligence setup
              • Manually configure a MID Server for Metric Intelligence
              • Manually configure the Metric Intelligence extension
              • Create an event rule to bind metric events to host CIs
              • Create an anomaly test rule
              • Specify custom upper and lower metric bounds
              • View metric to CI and resource binding
              • Disable a metric for a CI
              • Disable event collection
              • Configure anomaly score thresholds
              • View anomaly alerts
              • View metric values in the Insights Explorer
                • Insights Explorer settings
                • Create an Insights Explorer view
                • Sensitivity bounds properties for Insights Explorer metrics
              • View metric charts in Agent Workspace
              • Configure metric charts for Agent Workspace
              • View self-health monitoring statistics for Metric Intelligence
              • Activate the Advanced Promotion Engine
              • Verify that the definitions for the Advanced Promotion Engine are active
              • Create a definition for the Advanced Promotion Engine
              • View the promoted events
              • View the promoted anomaly alerts
            • Create metric rules
          • Metric bounds sensitivity
          • Metric binding
            • Metric binding to resources
            • Create an event rule to map metrics to specific CIs
          • CIs in maintenance mode
          • Metric Configuration Rules
          • Anomaly model testing
          • Advanced Promotion Engine
          • Anomaly Alert Dashboard
          • Metric Explorer
          • Self-health monitoring for Metric Intelligence
          • Domain separation and Metric Intelligence
            • Configure domain separation for Metric Intelligence
        • Understanding the Monitoring Technology Dashboard
          • Monitoring Technology Dashboard for Linux
          • Monitoring Technology Dashboard for Windows
          • Monitoring Technology Dashboard for HTTP
          • Monitoring Technology Dashboard for Azure
          • Monitoring Technology Dashboard for AWS
          • Monitoring Technology Dashboard for GCP
          • Monitoring Technology Dashboard for VMware vSphere
          • Customize the Monitoring Technology Dashboard
        • Using proxy agents in Agent Client Collector
          • Configure an agent on a proxy server
          • Create a proxy agent cluster
          • Assign a proxy agent cluster to a policy
            • Enable load balancing between proxy agents in a cluster
        • Agent Client Collector Monitoring reference
          • Agent Client Collector Monitoring Footprint
          • Agent Client Collector for Monitoring default checks and policies
            • Active Directory metrics
            • Apache Kafka default checks and policies
            • Apache Kafka metrics
            • AWS Health Monitoring default checks and policies
            • AWS metrics
            • Azure Health Monitoring default checks and policies
            • Azure metrics
            • Azure virtual machine footprint
            • Azure cloud metrics
            • Cassandra default checks and policies
            • Cassandra metrics
            • Glassfish default checks and policies
            • GlassFish metrics
            • HAProxy default checks and policies
            • HAProxy metrics
            • HTTP default checks and policies
            • HTTP entry point metrics
            • HTTP response code check
            • Internet Information Services (IIS) metrics
            • Linux default checks and policies
            • Linux metrics
            • MongoDB default checks and policies
            • MongoDB metrics
            • MS Exchange default checks and policies
            • MSSQL default checks and policies
            • MySQL default checks and policies
            • Network ping default checks and policies
            • Network ping metrics
            • Network port default check
            • Network host availability check
            • Nginx default checks and policies
            • Nginx metrics
            • PostgreSQL default checks and policies
            • PostgreSQL metrics
            • RabbitMQ default checks and policies
            • RabbitMQ metrics
            • URL Monitoring default checks and policies
            • Varnish default checks and policies
            • Varnish metrics
            • vSphere default checks and policies
            • vSphere metrics
            • Windows default checks and policies
            • Windows metrics
            • Windows log monitoring default checks and policies
            • Linux log monitoring default checks and policies
          • Azure metrics script
          • Windows event log filter parameters
          • Parameters of MID Server distributed cluster
          • Scheduled jobs included with MID Server distributed cluster
          • Quick start tests for Metric Intelligence
          • Components installed with Metric Intelligence
          • Event severities
      • Agent Client Collector for Visibility
        • Exploring Agent Client Collector for Visibility
          • How Agent Client Collector for Visibility works
        • Configuring Agent Client Collector for Visibility
        • Using Agent Client Collector for Visibility
          • Using push-based Discovery and horizontal IP-based Discovery together
          • Using push-based Discovery and Intel Endpoint Management Assistant (EMA) together
          • Using push-based Discovery and SAM together
            • Configure Osqueryd schedule for SAM total usage metrics
            • Configure Osqueryd logs for SAM total usage metrics
          • Application patterns for the Agent Client Collector
          • Discovering DNS names using push-based discovery
          • Detecting portable applications using push-based discovery
          • Setting exclusion lists for IPs and NICs
          • Populating Assigned To attribute in Computer CI for ACC-V
          • Populating users based on type for ACC-V
          • Cloud Native Operations for Visibility
            • Exploring CNO for Visibility
            • Configuring CNO for Visibility
              • Prepare for CNO for Visibility deployment
              • Install CNO for Visibility
                • Configure the memory limit of the Informer pod
                • Change the full discovery frequency in CNO for Visibility
                • Deactivate continuous discovery in CNO for Visibility
                • Display the Kubernetes cluster version in the CMDB
                • Create a cmdb_ci_linux_server CI for each Kubernetes node
                • Define include and exclude lists of Labels and Annotations
                • Add custom Labels and Annotations to Kubernetes resources
                • Upgrade CNO for Visibility
                • Upgrade CNO for Visibility Informers remotely
                • Override Informer parameters from the Instance
              • Pulling additional resources from Kubernetes clusters into the CMDB
            • CNO for Visibility Reference
              • Data collected by CNO for Visibility
              • CNO for Visibility Informer status fields
              • CNO for Visibility support matrix
              • CNO for Visibility advanced configuration options
        • Agent Client Collector for Visibility reference
          • Agent Client Collector for Visibility default checks and policies
      • Agent Client Collector Log Analytics
        • Agent Client Collector Log Analytics setup
          • Set up Agent Client Collector Log Analytics using guided setup
          • Set up Agent Client Collector Log Analytics without using guided setup
        • Set up additional ACC data inputs
          • Configure ACC data inputs manually
            • ACC data input configuration fields
        • Agent Client Collector log policies
          • Agent Client Collector Log Analytics default policies and checks
          • Create an Agent Client Collector log policy
          • Create a child log policy
          • Edit a log policy
          • Edit log path configurations
        • Identify and resolve log streaming issues
          • ACC data input streaming sources
        • View log shipper alerts
        • View log shipper events
        • CI association to a dynamic CI Group in Agent Client Collector Log Analytics
      • Agent Client Collector Security Incident Response
        • Agent Client Collector Security Incident Response capabilities
        • Perform an action on a security incident
        • Create an Agent Client Collector Security Incident Response command
        • Run an Agent Client Collector Security Incident Response command
        • Create an Agent Client Collector Security Incident Response OSQuery
        • Run an Agent Client Collector Security Incident Response OSQuery
      • View live CI data with Agent Client Collector
        • View live CI data logs
        • Assign a problematic CI to its incident to view live CI data
    • ITOM Optimization
      • Cloud Provisioning and Governance
        • Request the Cloud Provisioning and Governance application
        • Product Name Change
        • Day 1 setup guide for Amazon Web Services on Cloud Provisioning and Governance
          • Assign roles to AWS users of Cloud Provisioning and Governance
          • Set up a cloud account and service account for AWS
          • Configure a custom AWS member role
          • Create AWS GovCloud credentials for Cloud Provisioning and Governance
            • Create a service account for AWS GovCloud
          • Define the schedule for downloading AWS billing data
            • Configure the download size of AWS billing data
          • Add an AWS service account to the cloud account
        • Day 1 setup guide for Microsoft Azure Cloud on Cloud Provisioning and Governance
          • Set up Microsoft Azure Government Cloud on Cloud Provisioning and Governance
          • Assign roles to Azure users of Cloud Provisioning and Governance
          • Create a Microsoft Azure service principal
          • Store the Azure service principal credentials in the instance
          • Add an Azure service account
          • Set up a cloud account for Azure
          • Create Microsoft Azure credentials for billing download
            • Configure the download size of Microsoft Azure billing data
        • Day 1 setup guide for Cloud Provisioning and Governance: Google Cloud Connector
          • Assign roles to Google Cloud Platform users
          • Specify the credentials that Cloud Provisioning and Governance: Google Cloud Connector uses to access Google Cloud Platform data
          • Set up a cloud account and service account for Google Cloud Platform
          • (Optional) Add a Google Cloud Platform service account to the cloud account
        • Day 1 setup guide for VMware on Cloud Provisioning and Governance
          • Assign roles to VMware users of Cloud Provisioning and Governance
          • Create the credential and service account that will access your VMware data
          • Set up cloud accounts for VMware
            • Add a datacenter to a cloud account
        • Additional Cloud Provisioning and Governance setup on day 2
          • Set up an additional cloud account
          • Discover using Cloud Operations Workspace and Patterns
          • Discover all datacenters in a service account on-demand
          • Schedule discovery of all resources in a service account
          • Discover all resources in a datacenter on-demand
          • Set capacity limits on user requests for resources
          • Use owner and assignment groups
        • Cloud Provisioning and Governance administration guide
          • Domain separation and Cloud Provisioning and Governance
          • Domain separation in Cloud Provisioning and Governance - considerations for service providers
            • On-board a Company
            • Domain admin considerations
          • Cloud Provisioning and Governance Recipes
          • Cloud accounts
            • Service categories discovered in AWS
            • Service categories discovered in Azure
          • Cloud Admin Portal
            • Resource Profiles
              • Create an application profile
              • Create a compute profile
              • Create a compute security group profile
              • Create an OS profile
              • Create a schedule profile
              • Add credentials to an image template
              • Add an AWS public image to Cloud Provisioning and Governance
              • Add an Azure public image to Cloud Provisioning and Governance
            • IPAM integration
              • Register an Infoblox server
              • Create an IP pool
              • Create a cloud subnet
              • Create a relationship between a VMware network and subnet
              • Reserve IP addresses for VMware vSphere virtual machines in InfoBlox
              • Register IP addresses for AWS and Azure virtual machines in Infoblox
              • Delete a host record in Infoblox
            • Support for continuous delivery (configuration management)
              • Configure Ansible Tower user name and password
              • Create a workload provider type
              • Create an Ansible configuration management provider and run Discovery
              • Cloud Provisioning and Governance: Terraform Connector
                • Exploring Cloud Provisioning and Governance: Terraform Connector
                • Configuring Cloud Provisioning and Governance: Terraform Connector
                  • Install Cloud Provisioning and Governance: Terraform Connector
                  • Add support for minor or patch versions of the Terraform
                  • Create a Terraform Open Source config provider
                  • Create a Terraform Enterprise or Terraform Cloud config provider
                    • Create API key credentials for the Terraform account and the supported VCS account
                  • Use multiple repositories structure with Terraform Connector app
                  • Run the IaC Discovery
                  • Domain separation and Cloud Provisioning and Governance: Terraform Connector
                  • Upgrading the Terraform environment
                • Using Cloud Provisioning and Governance: Terraform Connector
                  • Associate the Terraform input parameters with the Cloud Provisioning and Governance catalog item
                  • Populate the datacenter in Terraform-based catalog items
                  • Create a catalog item from the Terraform template
                  • Manage the Terraform template-based catalog items
                  • Map credentials between Cloud Provisioning and Governance and Terraform
                  • Associate the Terraform environment variable with the datacenter resource block
                • Cloud Provisioning and Governance: Terraform Connector reference
                  • Cloud Provisioning and Governance: Terraform Connector Create Config Provider form reference
                  • Cloud Provisioning and Governance: Terraform Connector SSH Private Key Credentials form reference
                  • Cloud Provisioning and Governance: Terraform Connector Windows Credentials form reference
                  • Cloud Provisioning and Governance: Terraform Connector API Key Credentials form reference
                  • Cloud Provisioning and Governance: Terraform Connector Terraform Catalog Item Task form reference
            • Day 2 operations using workflows
              • Credential handling
              • Use credentials with SSH workflows
              • Use SSH to shut down a VM using workflow type operation
              • Create the SSH custom activity
              • Create an SSH workflow
              • Create a response action for Cloud Provisioning and Governance
            • Create a cloud catalog item
              • Publish a blueprint as a cloud catalog item
              • Create a cloud template-based catalog item
                • Sample CloudFormation JSON to create an AWS EC2 instance
              • Create pre-provisioning operations
              • Create or update a catalog item from a Google Cloud Deployment Manager (GDM) template
              • Create post-provision operations
                • Add post-provisioning to a Cloud Formation Template-based catalog item
              • Add pre or post-provisioning operations with subflows to a template-based catalog item
              • Make catalog item visible
              • Create a variable set for Cloud Provisioning and Governance
              • Edit a variable for Cloud Provisioning and Governance
              • Manage operation attributes
            • Cloud Provisioning Blueprints
              • Build a Cloud Provisioning blueprint
                • Add a resource operation to the execution plan
                • Execute blueprint operations in parallel
                • Blueprint attributes
                • Configure a blueprint rule
              • Form configuration with blueprints
                • Add fields to a cloud catalog item order form
                • Control visibility default values for Cloud catalog items
                • Cloud catalog form configuration examples
                  • Populate the location based on the cloud account
                  • Remove a field from a cloud catalog form
                  • Populate stack name with a script
                  • Set default values for a cloud catalog form fields
            • Resource blocks in Cloud Provisioning and Governance
              • Create a custom resource block
                • Specify a host resource for a resource block
                • Specify the bindings for resource blocks
                • Configure endpoint operation mapping
              • Configure resource block input parameters
              • Add operation steps to a resource block
                • Add an operation to a resource block to use with a workflow
                • Add a resource operation step to invoke a workflow
                • Add a resource operation step to invoke a subflow
              • Extend Cloud Provisioning and Governance resource blocks with an override operation
              • Add a resource script to a resource block
              • Configure a response processor
                • Execute response processor for workflow
                • Virtual server response processor example
              • Add Terraform Orchestration interface on a resource block
              • Create a resource block for Microsoft Azure Cloud
            • Cloud scripts and cloud script templates
              • Create cloud initialization script templates and a script
              • Map a script to an OS profile
              • Example: Post-provision cloud script
            • Response Mappings
            • Validate a parameter value with the AllowedPattern property
            • Cloud Governance
            • Permissions management for Cloud Governance roles
            • Policies for Cloud Provisioning
              • Cloud policy example
              • Triggers for cloud policies
              • Create a cloud policy
                • Configure a cloud policy rule
                • Using expressions in Cloud Provisioning and Governance
                • Create an action for an 'on Blueprint provision' policy
                • Create an action for an 'approval' policy
                • Create an action for an 'on Catalog item launch' policy
                • Create an action for an 'on Catalog item request start/end' policy
                • Create an action for an 'on Lease end' policy
                • Create an action for an 'on Resource operation' policy
                • Create an action for an 'on Resource operation launch' policy
                • Create an action for an 'on Resource operation request start/end' policy
                • Create an action for an 'on Resource Limit exceeded' policy
                • Create an action for an 'on Task Remediation' policy
                • Create a policy action script
                • Example policy action script that tags resources
              • Create a cloud approval policy
              • Create a cloud policy group
              • Export or import a cloud policy
            • Pools and Filters for Cloud Provisioning
              • Create a resource pool
              • Bind a parameter to a resource pool
              • Example resource pool that limits choices to cost center
            • Quotas and resource order controls
              • Create a cloud quota definition
              • Resource order controls for template-based cloud catalog items
                • Set up resource order controls
            • Use the Cloud Operations Dashboard
            • Use Cloud Root Cause Analysis reports
            • The Cloud API Trail
            • Cloud Provisioning and Governance dashboards and reports
            • Tags for cloud resources
            • Configure and perform life-cycle operations on discovered resources
            • Pattern-based targeted discovery
          • Troubleshooting tools for Cloud Provisioning and Governance
            • The Cloud Orchestration Trail
              • Open the Cloud Orchestration Trail
            • Open cloud orchestrations
          • Moving Cloud Provisioning and Governance content across environments
            • Move a blueprint from one environment to another
            • Move a resource block from one environment to the other
            • Move a cloud API from one environment to the other
        • Cloud API (CAPI)
          • Default CAPI APIs
          • CAPI classes in MID Server script includes
          • Azure VM provisioning walkthrough
          • AWS VM provisioning walkthrough
          • Add a product to an existing provider in CAPI
            • Create a CI class for a virtual cloud resource
          • Create or extend a CAPI interface
          • Create a CAPI API
        • Cloud User Portal
          • Search the Cloud User Portal
          • Launch a stack
            • Viewing resource quota limits
            • Provisioning stacks based on quota limits
            • Track a stack request
            • Resubmit a failed stack request
          • Manage a stack
            • Manage a resource
            • Perform a life-cycle operation on a stack or resource
              • Life-cycle operations in Cloud Provisioning and Governance
            • Submit an incident for a stack
          • Using the Activities page
            • Track a change request
            • Track an incident
            • View cloud events
            • Create an SSH key
            • Download an SSH key
          • Business hour scheduling
            • Modify the lease for a stack
            • Modify business schedule operations for a stack
          • Manage personal and group resources
        • Schemas of Cloud Provisioning and Governance tables
        • Quick start tests for Cloud Provisioning and Governance
      • ITOM Optimization reference
        • Plugins activated with ITOM Optimization
        • MID Server configuration and exception handling
    • Now Assist for IT Operations Management (ITOM)
      • Exploring Now Assist for IT Operations Management (ITOM)
      • Configuring Now Assist for IT Operations Management (ITOM)
        • Install the Now Assist for IT Operations Management (ITOM) plugin
      • Using Now Assist for IT Operations Management (ITOM)
        • View an alert analysis by Now Assist in Service Operations Workspace
        • View an alert analysis by Now Assist in Express List
        • View an alert group analysis by Now Assist in Express List
        • Save the alert analysis summary by Now Assist as alert group description in Express List
        • Generate an alert group description in Express List using Now Assist
        • Launch an alert analysis from the Now Assist panel
        • Create an incident from an alert with Now Assist in Express List
        • Speed up alert resolution with a Now Assist analysis of past related incidents
      • Now Assist for IT Operations Management (ITOM) reference
        • Applications installed with Now Assist for IT Operations Management (ITOM)
    • Access to cloud environments for ITOM products
      • Install and configure MID Servers to access cloud environments
        • Proxy server configuration for MID Servers used for Cloud Discovery and Cloud Provisioning and Governance
        • Cloud Request Retry Configuration
      • Set up a cloud service account
        • Set up Oracle Cloud infrastructure (OCI) service accounts
          • OCI access and permission using policies
          • Generate your Oracle Cloud Infrastructure (OCI) credentials
        • Set up AWS service accounts
          • Access setup for AWS service accounts
          • Configure access to the AWS accounts using permanent AWS credentials
          • Configure access using temporary credentials based on trusted AWS accounts with AWS credentials
          • Configure access using temporary credentials based on trusted AWS accounts without AWS credentials
          • Configure access using temporary credentials for trusting AWS member accounts
          • Configure the MID Server for AWS IAM roles
          • Control AWS access and permissions using policies
        • Set up Google Cloud Platform service accounts
          • Configure the Google API credentials for Cloud Discovery
          • Google API Credentials Form
          • GCP access and permission using policies
HomeXanadu IT Operations ManagementIT Operations ManagementNow Assist for IT Operations Management (ITOM)Configuring Now Assist for IT Operations Management (ITOM)Current page
Table of Contents

Configuring Now Assist for IT Operations Management (ITOM)

  •  
    • Xanadu
    • Yokohama
    • Washington DC
  • UpdatedAug 1, 2024
  • 1 minute read
    • Xanadu
    • IT Operations Management

Enable Event Management users to view alert analyses that the ServiceNow® Now Assist for ITOM application creates using generative AI.

  • Install the Now Assist for IT Operations Management (ITOM) plugin

    Install the ITOM plugin in the ServiceNow® Now Assist feature.

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