The Automation Center Workspace landing page is the Overview dashboard, which contains basic score cards, lists, and reports.

You can access the Overview dashboard in either of two ways:
  • By navigating to All > Automation Center > Automation Center Home > Overview.
  • By navigating to Workspaces > Automation Center Workspace > Overview.

Active Automations

Active Automations provides details of all the active automations from different sources and their business criticality. You can filter the data to view information within a specific date range, for a specific automation, or for a specific department. After you set the filter, the results will be displayed only for the specified filter. If you don’t set any filter, then data for all active automations is displayed.

The Active Automations section provides reports with the following details in the form of chart:
Deployed automations by business criticality
This chart displays data about all active automations. It also provides details about the business criticality of each of the automation. This helps you in understanding how many automations are highly critical and how many aren’t.
Executions summaries by source
Automation Center supports data from several sources, such as ServiceNow Flow, ServiceNow RPA, and other third-party sources. This chart provides execution summary details of all active automations along with their sources. This information helps you in evaluating from which sources you’re getting data and how many automations from each of the sources are active.
Robotic Process Automation (RPA) by source
This chart displays the automations for all RPAs grouped by sources. The graph gives details of the time lines when the RPA data was sent to Automation Center.
Automations by ServiceNow Flow
This chart provides details of the ServiceNow flow automations with the time lines.
Automations by Document Intelligence
This chart provides details of the Document Intelligence automations with the time lines.
Top 10 applications used
This graph provides a vertical bar report of the top 10 business applications used. For more information on associating business applications to your automations, see Business application relationship with CIs for application information.

Future Automations

The Future Automations section provides details about all active automations that are planned for the future.

You can filter the data by department. If no department is selected, the data is displayed for all departments.

New requests
Displays all automation requests that are in the New state.
Requests by intake source
Displays all automation requests grouped by intake source, such as Web, Process Mining, or Service Request.
Requests to be deployed
Displays the automation requests ready to be deployed.
Most recent requests
Lists the automation requests sorted from most recent to oldest.