Manage work structures and human capital in Oracle HCM Cloud instance from your ServiceNow instance.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke version

Oracle HCM Cloud spoke v4.1.1 is the latest version.

Supported versions

This spoke was built for Oracle HCM Cloud API version 11.13.18.05, but may be compatible with later versions.

Spoke requirements

Oracle HCM Cloud subscription.

Spoke dependencies

If you’re having trouble installing the app, verify that these dependent plugins are installed:
  • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
  • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
  • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
  • Complex Object (com.glide.cobject)
  • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
  • ServiceNow Flow Designer - Dynamic Outputs (com.glide.hub.dynamic_outputs)
  • ServiceNow IntegrationHub Action Step - SOAP (com.glide.hub.action_step.soap)
  • Large JSON and XML Payload Builder API (com.glide.streaming_builder)
Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke subflows

The Oracle HCM Cloud spoke provides sample subflows to demonstrate automating Oracle HCM Cloud tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:

Subflow Description
Get Active Department Retrieves the active department information by calling the Look up Departments action.

Spoke actions

The Oracle HCM Cloud spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

Category Action Description
All Record Management Look up Record Details Retrieves all record details.
Look up Time Record Details Retrieves the employee's time sheet for the specified time.
Absence Management Look up Time-Off Balance Retrieves the time-off details of an employee.
Employee Information Management Update Personal Details Updates the employee details, such as the email address, phone number, date of birth, or blood type.
Employee Document Management Get Employee Documents by Employee ID Retrieves the documents of an employee by the employee ID.
Get Employee Documents Attachments Retrieves the attachments of an employee's document.
Benefits Management Look up Benefit Enrollments Retrieves the benefit enrollment details of an employee.
Compensation Management Get Total Rewards Retrieves the total rewards details of an employee.
Look up Individual Compensation Retrieves the individual compensation details of an employee.
Employee Atom Feeds Look up Atom Feeds Employees Assignments Stream Retrieves the changes made in employee assignments.
Look up Atom Feeds Employees New hire Stream Retrieves information about the employees who were recently hired.
Look up Atom Feeds Employees Termination Stream Retrieves information about the terminated employees.
Look up Atom Feeds Employees Update Stream Retrieves information about the employee updates.
Feedback Management Look up Feedback Retrieves the feedback received for the employees.
Goals Management Look up Goals Retrieves the goals of an employee.
Human Capital Management Look up Departments Stream Retrieves information about the departments.
Look up Employee Assignments Retrieves information about the employees assignments.
Look up Employees Stream Retrieves information about the employees.
Get User Holiday Calendar Retrieves information about the holidays for the specified year in the specified country.
Look up Jobs Stream Retrieves information about the jobs.
Look up Locations Stream Retrieves information about the locations.
Look up Organizations Stream Retrieves a list of organizations from Oracle HCM.
Look up Positions Stream Retrieves information about the positions.
Look up Workers Stream Retrieves information about the workers.
Look up Active and Inactive Workers Stream Retrieves information about the active and inactive workers.
Job Management Look up Job Application Attachment Retrieves the job application attachments.
Look up Job Applications Stream Retrieves a list of job applications fromOracle HCM.
Look up Recruiting Candidates Retrieves the details of a recruiting candidate.
Look up Recruiting Job Requisitions Stream Retrieves a list of recruiting job requisitions.
Metadata Retrieval Get Oracle Cloud HCM Array.Object Schema Retrieves information about the Oracle Cloud HCM array object schema.
Get Oracle Cloud HCM Object Metadata Retrieves information about the Oracle Cloud HCM object metadata.
Get Oracle Cloud HCM Objects Retrieves information from Oracle Cloud HCM Objects.
Payroll Management Look up External Bank Accounts Retrieves external bank account information for employees.
Look up Payroll Retrieves payroll information of an employee.
Look up Legislative Data Group Retrieves legislative data group details for an employee.
Look up Payslip Retrieves payslip details for an employee.
Look up Payroll Elements Retrieves payroll element information of employees.
Workstructures Atom Feeds Look up Atom Feeds Jobs Stream Retrieves the changes made in jobs.
Look up Atom Feeds Locations Stream Retrieves the changes made in locations.
Look up Atom Feeds Organizations Stream Retrieves the changes made in organizations.
Look up Atom Feeds Positions Stream Retrieves the changes made in positions.

Available AI agents

Install Now Assist for Spokes and start using the available AI agents. For more information, see Now Assist for Spokes.

The Oracle HCM Cloud spoke provides AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. For more information about AI agents, see Now Assist AI Agents.

Available AI agents include:

AI AgentDescription
Total rewards statement retriever Retrieves the total rewards details of an employee.
Holiday calendar retriever Retrieves the holiday information for the specified year.
Time off requester Calls an integration to assist in leave-related requests:
  • Request time off
  • Get my time off balance
Worker profile retriever Calls an integration subflow to assist the employee in finding out details about a colleague. The details could include the department, job, email, or phone number that is based on the employee's request by name.
Expense Manager Calls an integration subflow to assist in adding the expenses by asking and filling out these details:
  • What is the expense category
  • Name of the merchant
  • Date of the expense
  • Expense amount
  • Reason for the expense
Employee details manager Calls an integration to assist in personal details related requests:
  • Update email address
  • Update mailing address
  • Update phone number
  • Update blood type
  • Update date of birth
HCM feedback retriever Calls an integration subflow to assist the employee in getting the feedback that they have received in HCM from their managers.
Benefits enrollment retriever Calls an integration subflow to get the benefits information that an employee has signed up for.
Case details manager Fetches the details for a HT Total Rewards case.
User information retriever Fetches the information about a user, such as the employment dates, manager, employment type, or location.
Tuition reimbursement policy retriever Fetches the policies that are related to the tuition reimbursement.
Tuition reimbursement pre-approval Checks if the manager has approved a pre-approval request or has created a new pre-approval request.
Tuition reimbursement eligibility checker Checks the eligibility of a tuition reimbursement request.
Total rewards case closer Adds work notes with the resolution steps taken and moves the case to awaiting approval or close complete.

Spoke module

The Oracle HCM Cloud spoke adds the Oracle HCM Cloud application to your instance and includes the modules in the following table.
Module Description
BI Report Paths Lists the BI report paths for the actions.
Look up Holiday Calendars Lists the holiday calendars.
New Positions Lists the available new positions.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

For information about setting up the spoke, see Configure the Oracle HCM Cloud spoke connection record.