Set up the BMC Remedy spoke

Integrate the ServiceNow instance and BMC Remedy by using Remedy credentials to authenticate ServiceNow requests.

Before you begin

  • Request Integration Hub subscription.
  • Activate the BMC Remedy spoke.
  • Role required: admin.
Note: Ensure that you perform these steps in the BMC Remedy Spoke application scope only.

Create Credential record for the BMC Remedy spoke

Create Credential records for your BMC Remedy application. The BMC Remedy spoke connection and credential alias uses these credentials to authorize actions.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.
  2. Open the record for the BMC Remedy spoke whose Type is Credential, for example, BMCRemedy_Credential.
  3. From the Credentials tab, click New.
    The system displays the message What type of Credentials would you like to create?.
  4. Select Remedy Credential.
  5. On the form, fill in the fields.
    FieldValue required
    Name Name to uniquely identify the record. For example, Remedy Cred.
    Active Option to actively use the credential record.
    User name User name of the BMC Remedy user.
    Note: Administrator user isn't necessary. However, ensure that the BMC Remedy user has permissions to perform the required change, incident, and problem management actions.
    Password Password of the BMC Remedy user's account.
    Credential alias Credential alias record associated with this record.
    Token Status Status of the BMC Remedy token. Select Active.
    Applies to MID Servers that can use this credential record.
    MID servers Specific MID Servers that can use this credential record.
    Note: This field appears only when Specific MID servers is selected from Applies to.
  6. Right-click the form header and click Save.

Result

The credential record the BMC Remedy spoke is created.

Create Connection record for the BMC Remedy spoke

Create Connection record for your BMC Remedy application. The BMC Remedy spoke connection and credential alias uses this connection to perform actions in BMC Remedy.

Before you begin

Role required: admin.

Procedure

  1. Navigate to Connections & Credentials > Connection & Credential Aliases.
  2. Open the record of BMC Remedy spoke whose Type is Connection and Credential, for example, BMCRemedy.
  3. From the Connections tab, click New.
  4. On the form, fill these values.
    FieldValue required
    Name Name to uniquely identify the connection record. For example, enter BMC Remedy Connection.
    Credential Credential record you created for BMC Remedy. For example, select Remedy Cred.
    Connection alias Connection alias associated with this record.
    URL builder Option to manually enter the connection URL or use system to build the URL based on the inputs.
    Connection URL URL to launch the BMC Remedy application. For example, http://<bmc-remedy-localhost>:8008/api
    Use MID server Option to use a MID Server.
    Capabilities Capability of the MID Server. This field appears only when the Use MID server option is selected.
    MID Application Option to use a MID Server. This field appears only when the Use MID server option is selected.
    Active Option to actively use the connection record.
    Domain Domain that the action runs in.
  5. Click Submit.

Result

The connection record the BMC Remedy spoke is created.