This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow® Generative AI (Artificial Intelligence).

Overview

Jumpstart Your Generative AI provides Impact customers with an overview of ServiceNow Generative AI and its ability to greatly improve efficiency and user experience. An applied demonstration of the Now Assist experiences via a temporary instance and leading practices on leveraging the ServiceNow Generative AI Controller is included.

Note: This Accelerator is available for Impact Guided, Advanced, and Total packages.

Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

Session Preparation

  • Activate and install the necessary plugins, such as Now Assist, Virtual Agent, and AI Search.
  • Provision a temporary instance.

What You Get

Customer Coaching Session #1 (up to 90 minutes)
Includes the following:
  • Overview of Generative AI and Now Large Language Models (LLM)
  • Activation and configuration of Now Assist features
  • Details on how to use the Generative AI Controller and applicable use cases
  • Overview of how to configure Sensitive Data Handler
  • Demonstration of Now Assist Experiences:
    • Now Assist Admin Console
    • Generative AI-powered  search
    • Code generation
    • Other Now Assist experiences
  • Key resources and guides
  • 30 days of access to the temporary instance is provided
Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
Opportunity for Q&A related to Generative AI

Requested Customer Resources

Table 1. Customer resource and responsibilities
Customer ResourceResponsibilities

Platform Owner (Required)

Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
Developer(s) (Recommended)

Writes code for the ServiceNow platform.
Virtual Agent Lead (Recommended) Subject matter expert responsible for ServiceNow Virtual Agent.
Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

Requested Information/Access

Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html.

Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

This Accelerator is not available to US Public Sector customers.

ServiceNow is not responsible for implementing Generative AI recommendations on Customer’s sub-production or production instances.