The Financial Services Document Processor application installs automated workflows for enabling document collection and verification.

Workflows available with the application

The following predefined workflows for Document Processor are available with the application.

These workflows are built using Flow Designer. The application admin can review and customize these predefined flows that are based on the business needs of an organization.

General workflow for Document Processor

Document Processor determines the documents that are required in a workflow in a Financial Services Operations (FSO) application. If any documents must be verified, a document verification task is automatically generated for a document agent.

The following is a typical loan workflow in the Financial Services Loan Operations application.
Note: Depending on the request type, individual workflows might have additional or fewer tasks.
  1. The document processor determines the documents that are required. If any documents must be verified, a document verification task is generated for the document collector or agent.
  2. The document processor looks up existing documents that have already been verified.
  3. A document collector collects the required customer documents and submits the documents for verification, or requests an exception or deferral for specified documents.
  4. A document verification task is generated.
  5. A document agent manually verifies or rejects the document, or approves or rejects an exception or deferral request.
    Note: For documents specified to required OCR processing, Document Intelligence can automatically extract data and verify a document if the extracted data attributes are sufficiently provided. For more information, see Financial Services Operations Integration with Document Intelligence.