Contextual search
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- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Customer Service Management
Contextual search
Users with OSP agent role can search for related information to fulfill a case. The search results returned are the list of entities that the agent is entitled to as per the data governance.
Before you begin
Role required: sn_csm_ocs.ext_agent
Procedure
- Navigate to .
- Open a case to see the related search results as per the case description.