Enable synchronous mode on the secondary ServiceNow Virtual Agent instance
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- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Virtual Agent
Enable synchronous mode on the secondary ServiceNow Virtual Agent instance
Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.
Before you begin
Role required: admin
Procedure
- On the secondary instance, navigate to All, and then enter sys_cs_channel.list in the navigation filter.
- Select the Bot to Bot record.
- Select the Synchronous check box.
- Click Update.