Create a Virtual Agent conversational custom chat integration configuration

Use the Custom Chat Configuration Integration Framework (CCCIF) to create a conversational custom chat integration to support third-party chat clients so they can connect to the Virtual Agent Chat Server (VACS).

Before you begin

Activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if it's not already activated. This plugin automatically activates the Conversational Custom Chat Integration plugin (com.glide.cs.custom.adapter) for custom chat integrations.

Role required: admin

About this task

To integrate chat clients with Virtual Agent, follow these configuration steps and add action scripts to Workflow Studio.
Note: The CCCIF uses Integration Hub. Transactions count against your Integration Hub quota.

Procedure

  1. Create a new channel or update an existing channel for the integration.
  2. Configure a new provider for the integration.
  3. Set up message authentication.
  4. Create a channel identifier.
  5. Select rich controls for inbound (user input) and outbound (bot response) transformation.
  6. Create and configure a scripted REST API for your custom chat integration.
  7. Create the action scripts.