The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model (LLM) is processing their request in the Virtual Agent chat widget and Now Assist panel.

Latency feedback messages

The com.glide.cs.message.processing.enabled property is off by default, but can be turned on in the System Properties [sys_properties] table. After turning on this system property, users receive a temporary response to indicate that the LLM call is running and that their request is being processed. One of the following messages appears to users:

  • Looking into your request...
  • Reviewing key details...
  • Gathering the needed info...

The latency feedback messages can’t be customized and disappears after the LLM generates a response.

Figure 1. Example of a latency feedback message
Looking into your request is a temporary latency feedback message.