Disable live agent support for a channel
-
- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Conversational Interfaces
Add the disable_live_agent property to the Channel Properties related list to exclude it from live agent support.
Before you begin
Role required: admin
About this task
The disable_live_agent property is replacing the com.glide.cs.exclude.liveagent.support system property to indicate that the channel doesn't support a live agent. If the disable_live_agent parameter is not set for the channel, the older system property will still be honored for the time being.
Procedure
Result
The disable_live_agent parameter displays in the Channel Properties related list.