The ServiceNow® Enterprise Architecture unites strategic and operational teams, enabling organizations to achieve their business objectives. It serves as a powerful decision engine, combining robust modeling with the management of business capabilities, application portfolios, information portfolios, and technology portfolios.

Enterprise Architecture helps you decide whether to invest, sustain, or replace applications based on the business need aligned towards the organization goal.

You can address business challenges such as:
  • Redundant applications for similar functions.
  • Increasing cost of owning and maintaining applications.
  • Increasing demand to upgrade the existing applications for new functions.
  • Conflict between in-house legacy applications and that of the vendors.
  • Inadequate performance because of outdated applications.

Overcome these challenges, improve business functions in an efficient and smooth manner, and optimize cost with these Enterprise Architecture processes.

Enterprise Architecture Workspace.

Enterprise Modeling and Visualization

Create diagrams and model the future state of your IT and its relationship to the business landscape.

Enterprise Architecture Workspace.

Rationalization of business applications

Rationalize all business applications in a category and decide whether to invest, sustain, migrate, or retire an application.

Enterprise Architecture Workspace.

Gantt view of TPM and TRM lifecycle timelines

Use the Gantt chart to view and track Technology Portfolio Management (TPM) and Technology Reference Model (TRM) lifecycle timelines.

Enterprise Modeling and Visualization in the EA Workspace

Modeling page

Enterprise Architect can use the Enterprise Modeling and Visualization [com.snc.apm_modelling_tool] functionality in EA Workspace to create diagrams for their applications hierarchy and associate them with architectural artifacts. These diagrams enable decision makers to make informed decisions.

Rationalization of business applications

Bubble chart viewList view

As an Enterprise Architect, you can use application rationalization to evaluate your business applications.

Bubble charts are interactive graphs that position applications in different quadrants, based on their indicator scores. Based on the position of the business application in the quadrants, enterprise architects can take decisions to invest in, sustain, migrate, or retire the business applications.

The List view enables you to see high-level information on all your business applications and all the indicator scores that are attached to them.

Gantt view of TPM and TRM lifecycle timelines

TPM Gantt chart viewTRM Gantt chart view

A Gantt chart in the Enterprise Architecture Workspace is a visual representation of the Technology Portfolio Management (TPM) and Technology Reference Model (TRM) timelines of business applications, and their associated application services like software products and hardware models.