Understand the different types of software licenses and subscriptions available with ServiceNow applications.

Licenses

Note: Discuss licensing with your ServiceNow account representative for information specific to your contract.
You need a license to get entitlement for an application. If you have entitlement to a particular app, you can activate it on the ServiceNow Store.

All software licenses outline exactly how the software may be used without infringing on copyright law. There are many different subcategories of software licenses. These categories are not necessarily exclusive; different kinds of software will often overlap.

For more information on different types of software licenses, see What is a software license?

Subscriptions

A subscription enables you to upgrade from one family release to the next without dealing with the ServiceNow Store. For example, if you're on Tokyo and have a subscription to an app, you're automatically upgraded to Xanadu as soon as it's in general release.

The type of subscription determines the allocation of users, access to applications, and custom application and table entitlements. For more information on types of subscriptions available for ServiceNow applications, see Types of subscriptions in Subscription Management.