By now, your admin has set up Creator Studio, given you permission to build an app, and you've got a great idea for a request-fulfillment app! How should you think about using Creator Studio to create your app?

Create forms to gather request information

When finished, your app will look like a catalog of items that people can request. To create your app, you’ll:
  1. Select one of the available catalog templates.
  2. Customize a form to be included in the catalog using a WYSIWYG editor.

    A form describes one item in the catalog and provides space for questions that a requester will answer to specify details about what they want, such as the model number of a laptop. If your catalog needs multiple items, you can create multiple forms.

Automate workflows and simplify tasks with playbooks

Streamlining your request-fulfillment process goes beyond just collecting information. Creator Studio empowers you to automate tasks with powerful playbooks. Think of them as pre-programmed workflows that kick in after a form is submitted.

Here are some things that playbooks can do:

  • Effortless approval routing: Automatically route requests to the right person for approval, eliminating manual steps and bottlenecks. Imagine a laptop request automatically going to the IT manager for a thumbs-up.
  • Intuitive playbook builder: No coding required! Create custom playbooks using an easy-to-use editor.

The playbooks you create use the information that people supply when they fill out your forms. So, the more details you ask for, the smoother the process runs.

Workspaces give fulfillers a place to address requests

Once deployed, your app will sit in its own workspace category, which makes it easy for fulfillers to answer requests. You can customize the workspace or use it as-is.

For sys admin eyes only: Every app built in Creator Studio adds a record in the Request App Config table. The name of the table follows the format of scope_request, for example, x_snc_02_03_request.