Because self-hosted, air-gapped customers don't allow their instances to communicate with external networks, they don’t install the Application Repository directly from the ServiceNow® Store. These customers should use the following procedure instead.

Before you begin

Note: Customization of the Application Repository is not supported or recommended.

Role required: You will need the maint role to install and configure, and then just the admin role once the configuration is complete.

Warning: If your instances are already connected to the public ServiceNow® Store, you should not install the Application Repository. Doing so causes these instances to lose access. This product is intended for customers who can't connect to the public store.
Note: Install on a dedicated ServiceNow® instance separate from your other instances.

Procedure

  1. Install the application repository using the instruction in the following Knowledge Base article: Downloading applications from the ServiceNow Store for self-hosted instances without internet access.
  2. After installing, complete the steps in Configure the application repository on an air-gapped instance.