HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.

Inbound web services

Inbound web services allow you to access and modify ServiceNow data using a client application.

Outbound web services

Outbound web services allow you to send SOAP and REST messages to external web service providers.

Note:

ServiceNow has partnered with Boomi to deliver Boomi API Management, a cloud-based platform that enables customers to discover, manage, secure, and monetize their APIs. Boomi supports full lifecycle API management, including governance, analytics, and API security.

Boomi provides documentation though their own portal, and customers requesting support with Boomi API Management will contact the Boomi support through their standard channels.

To get started, see the Boomi API Management listing on the ServiceNow® Store, which includes information about entitlements and required plugins, as well as a link to the Boomi API Management documentation.