Configure the ODBC driver to connect to your ServiceNow instance.

Before you begin

You must have administrator-level access for the Windows computer on which you want to configure the ODBC driver.

About this task

After the driver is installed, configure it for your instance. The driver is preconfigured to connect to https://demoodbc.service-now.com using the DSN ServiceNow. There are two ways to configure connectivity for the driver.
  • Configure the global default used by all newly created DSNs.
  • Configure each new DSN with its own connection.

Procedure

  1. In Windows, navigate to Start > Programs > ServiceNow ODBC Management Console.
  2. Expand the Console Root tree to: ServiceNow ODBC Manager\Manager\<installation location>\Services\ServiceNow_ODBC\Data Source Settings\ServiceNow\IP Parameters.
  3. Double-click the DataSourceIPProperties attribute.
  4. Change the Value to the URL of your instance, such as https://<instance>.service-now.com.
    If integrating the ODBC driver with Edge Encryption, change the Value to the URL of your encryption proxy. See Edge Encryption ODBC driver integration for more information.
  5. Click OK.