Streamline procurement for employees and enable work team efficiencies. Connect the source-to-pay process end-to-end.

Why Source-to-Pay Operations

Automate and simplify the source-to-pay process

Source-to-Pay Operations is a powerful solution that automates and simplifies the source-to-pay process. It enables a seamless purchasing and case management process across work teams, allowing procurement to focus more on strategic priorities. Built on the Now Platform, Source-to-Pay Operations integrates seamlessly with existing ERP and procurement technologies to deliver faster time-to-value, while streamlining fulfillment and reducing the potential for errors or delays.

With Source-to-Pay Operations, you can orchestrate work across teams and systems with real-time governance. This enables you to:
  • Refocus teams to higher value work by capturing and automating repeatable non-structured work in cases.
  • Shorten onboarding and qualification cycle times with guided collaboration and configurable step-by-step playbooks.
  • Improve compliance and contract utilization with centralized catalogs and end-to-end order creation automation.
  • Improve the days payable outstanding (DPO) by automating low value invoice processing work, thus enabling reprioritization of teams to more strategic tasks.
With this solution, you can also increase engagement with collaboration, self-service, and omni-channel access, which enables you to:
  • Deflect low-focus requests from employees and suppliers with self-service interactions.
  • Streamline intake to improve first-time request automation.
  • Meet employees and suppliers where they work, to improve governance and spend management.
You can also leverage intelligence to enable continuous process improvement. This allows you to:
  • Improve supplier compliance and spend governance through enhanced transparency.
  • Enable suppliers to better help you by letting them audit, define, and update their own information.
  • Drive better outcomes by continually improving people, processes, and behavior.
  • Achieve real-time self service access to purchase orders and invoices, and deflect invoice-related inquiries from employees and suppliers.

Procurement is in the scope of most enterprise transformation initiatives. As procurement leaders assess their priorities, organizations are looking for transformable ways to evolve their procurement processes, while leveraging their existing investments. Organizations can use the Source-to-Pay Operations solution to address several of their use cases.

process
Improve procurement processing and drive compliant outcomes

Make it easy for employees and procurement to make procurement processes easier and trackable, with omni-channel guidance.
collaborate
Accelerate supplier qualification and enhance accuracy

Enhance the supplier experience by enabling suppliers to complete onboarding tasks, raise requests, and get answers to questions quickly.
digital
Transform supplier management with digital experiences

Access supplier information easily, identify key supplier contacts, and collaborate in real time to resolve issues that impact production.
invoice
Streamline end-to-end invoice processing and expedite the payment process
Enable accounts payable teams to simplify and speed up the invoice processing cycle and ensure timely and accurate payment of invoices.

Improve procurement processing and drive compliant outcomes

Source-to-Pay Workspace

Help employees self service their requests through intuitive workflows, knowledge base, and virtual agents. Increase spend under management and employee engagement with omni-channel guided experiences that meet employees where they work. Use step-by-step playbooks to make processes easier and trackable. Increase contract utilization and compliance by including controls in digital workflows.

Accelerate supplier qualification and enhance accuracy

Supplier Collaboration Portal

Extend procurement processes to include supplier qualification and onboarding. Orchestrate workflows to include cross-functional teams, from legal to finance. Improve supplier data quality by enabling suppliers to manage their own data. Accelerate issue resolution by empowering suppliers to engage with cases and tasks.

Transform supplier management with digital experiences

Source-to-Pay Workspace

Manage and collaborate with suppliers on cases, in real time. Use case management for diverse issues like quality resolutions, supplier shortages, engineering changes, and so on. Centralize all supplier demographic, performance, and Environmental, Social, and Governance (ESG) intelligence. Better manage supplier data by centralizing supplier information. Leverage third-party supplier intelligence to increase the depth and breadth of supplier information.

Streamline end-to-end invoice processing and expedite the payment process

Accounts Payable Workspace

Save time and increase productivity by consolidating all Accounts Payable workstreams into a single experience. Enable Accounts Payable teams to work seamlessly with suppliers and cross-functional teams to resolve invoice-related inquiries and to process invoices quickly and accurately. Ingest invoices via different channels and capture invoice data using Document Intelligence to reduce manual invoice data entry. Perform end-to-end invoice processing using workflows to identify and resolve exceptions, obtain approvals, and post the invoices into ERP systems to process payments.

Source-to-Pay Operations Integration with third-party applications

Source-to-Pay Operations supports the following integrations:

Source-to-Pay Operations Integration with SAP ECC and SAP S4 HANA
Send purchase orders, receipts, suppliers, and payables invoices created in Source-to-Pay Operations to SAP ECC and SAP S4 HANA.
Source-to-Pay Operations Integration with 3CLogic
Enhance the end-user experience with voice and SMS capabilities.

Learn

Get started

  • Log in to your ServiceNow account and find additional information about Source-to-Pay Operations, at Now Create.
  • Access real-time courses, self-paced training, and career resources at Now Learning.
  • Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
  • Connect with other Source-to-Pay Operations users at Now Community
  • Explore which other tools can optimize your Source-to-Pay Operations experience, like Virtual Agent, and Knowledge Management.

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.