The Service Catalog lets you create other catalogs (such as the Request Catalog and the Product Catalog) that provide self-service opportunities in the channel you want to use, such as the self-service portal, the mobile app, or the Virtual Agent (conventional interface). The goal of this product view is to help you to understand how Service Catalog key entities work with the core CSDM framework.

You can create catalog items that can be used submit requests such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.

In addition to offerings that are fulfilled using Request Management application for IT, you can use Service Catalog Record Producers to submit requests or tickets in non-IT applications such as HR, Legal, Facilities and any record in any custom application.

For implementation details, see Service Catalog.