Problem Management considerations
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- UpdatedFeb 1, 2024
- 1 minute read
- Washington DC
- Common Service Data Model
Consider these points while implementing the CSDM framework.
- Application Service: An application service is a service type that is a logical representation of a deployed application stack.
- Using application service for a problem: Some of the scenarios where the application service
can be used for a problem include:
- The problem is for an application issue: In this scenario the application service may be populated in the configuration_item attribute on the Problem form representing the unique deployment of an application stack. For example, the application service of MyApp 3.0 Prod has been reported as being unavailable.
- The problem on an infrastructure CI is impacting devices. In this scenario the application service may be populated on the problem’s Impacted Services related list, task_cmdb_ci_service, to identify the Application Service as one of the impacted services. For example, the Server Acme42 may be impacting my Application Service of MyApp 3.0 Prod and other related services.