Service Graph Connector for Microsoft Intune (2.6.0)

Use the Service Graph Connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance.

The Service Graph Connector for Microsoft Intune pulls data from mobile devices, computers and software applications into the ServiceNow® Configuration Management Database (CMDB) application. The integration provides greater visibility into mobile devices, computers and related software applications that run on them.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Supported versions

Table 1. Versions
Microsoft Intune ServiceNow
  • Microsoft Intune Graph API v1.0
  • Microsoft Intune Graph API Beta
  • Vancouver
  • Washington DC
  • Xanadu

Use cases

The following are examples on how you can use the Service Graph Connector for different ServiceNow® applications:
  • IT Operations Management (ITOM) Visibility
    • Detailed hardware and application inventory for Android, Apple, and Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM).
    • Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.
  • IT Service Management (ITSM)
    • Incidents, problems, and changes on discovered configuration items (CI).
    • Ownership tracking and assignment for mobile devices.
You can also do the following types of administrative actions:
  • Device Management: You can report on various aspects of the device.
  • Integration with Azure Monitor: Delta notification.

Configuring a connection for the connector

You can configure a connection for the connector by using the SGC Central view in the CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Microsoft Intune using SGC Central.
Important: Unless there are configuration issues, use the SGC Central view in the CMDB Workspace to configure the connection for the connector, as the guided setup method is being deprecated. Connections configured through guided setup might not appear in the SGC Central view.

CMDB integration dashboards

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Microsoft Intune integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

Data mapping

Data from data sources in the Microsoft Intune application is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

The following table describes the data sources, the staging tables, and the target tables as CMDB CI classes, and the resource types imported for a Microsoft Intune application.

Filter by

Table 2. Data mapping for Microsoft Intune
Data sourceStaging tableCMDB CI classesResource types
SG-Intune Computer SG-Intune Computer [sn_intune_integrat_computer]

Computer

SG-Intune Computer Related

IP Address

Serial Number

When the Software Asset Management (SAM) application isn't installed:

Software

Software Instance

When the SAM application is installed: Software Installation

 Computers
SG-Intune Devices SG-Intune Devices [sn_intune_integrat_devices]

Handheld Computing Device

Serial Number

Network Adapter

SG-Intune Device Related

IP Address

When the Software Asset Management (SAM) application isn't installed:

Software

Software Instance

When the SAM application is installed: Software Installation

 Mobile devices
SG-Intune Software SG-Intune Software [sn_intune_integrat_software]

Software

 Discovered apps
SG-Intune Device Reports SG-Intune Device Reports [sn_intune_integrat_device_reports]

Computer or Handheld Computing Device

Serial Number

Network adapter

SG-Intune Computer Related

SG-Intune Device Related

IP Address
Note: Imports Wireless (Wi-Fi) IPv4 Address of a device only.

When the Software Asset Management (SAM) application isn't installed:

Software

Software Instance

When the SAM application is installed: Software Installation

 Computers and mobile devices
SG-Intune Software Reports SG-Intune Software Reports [sn_intune_integrat_software_reports]

When the Software Asset Management (SAM) application isn't installed:

Software

Software Instance

When the SAM application is installed: Software Installation

 Discovered apps

When you complete setting up the connection, you can configure the integration to periodically pull data from the Microsoft Intune application.

Note:
  • Configure the SG-Intune Device Reports data source only when resolving server errors and improving slow performance with the SG-Intune Computer and SG-Intune Devices data sources.
  • Configure the SG-Intune Software Reports data source only when resolving server errors and improving slow performance with the SG-Intune Software data source.
  • For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph Connector automatically deletes the corresponding records in CMDB.
  • To view more details about a handheld computing device or computer in the Computer [cmdb_ci_computer] class, enable the related lists SG-Intune Device Related and SG-Intune Computer Related.

    You can add these related lists by configuring the Related Lists view on the form that opens when you select a handheld computing device or computer configuration item (CI) in the Computer [cmdb_ci_computer] class. Computer CIs are displayed in the Computers list, accessed by navigating to All > Configuration > Base Items > Computers. For more information about adding related lists to a form, see Configuring the form layout.

For more information on where data is saved when pulling data from a Microsoft Intune application, see CMDB classes targeted in Service Graph Connector for Microsoft Intune.

You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL (3.2) for more information.

Additional resources

Service Graph Connector for Microsoft Intune - Troubleshooting connection issues on ServiceNow Community