Route Virtual Agent NLU notifications through multiple portals
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- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- Virtual Agent
Route Virtual Agent NLU notifications through multiple portals
Send notifications and other Virtual Agent messages through as many portals as desired.
Before you begin
The multiple active conversations feature includes the ability to send notifications on incidents. You can configure your notifications to go to only one conversation on a specific portal, or to any number of concurrent conversations.
Activate multiple active conversations in Virtual Agent
Configure a delivery channel for Virtual Agent notification
Role required: virtual_agent_admin or admin
Procedure
Result
Messages with multiple contexts will now be sent through Virtual Agent to users at their matching portals.