Configure link authentication and opening experience in Microsoft Teams
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- UpdatedFeb 1, 2024
- 3 minutes to read
- Washington DC
- Virtual Agent
Link authentication and opening experience in Microsoft Teams provides a seamless experience for end users to interact with ServiceNow links when you use Virtual Agent on Microsoft Teams.
Before you begin
Role required: virtual_agent_admin or admin
Ensure that your Microsoft Teams integration is available in the All Integrations tab of the Channels and integrations page before enabling link authentication.
Ensure that your Microsoft Teams email ID matches with one of the system users' email.
Ensure that you are in the Conversational Integration with Microsoft Teams scope while completing this step (instead of the Global scope).
About this task
Procedure
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In the Enable Link Authentication section, under Step 1. Configure SSO for tenant, click the Configure SSO
button.
The Single Sign-On (SSO) Configuration pop-up opens to inform you that the link directs you to a page to install your tenant and authorize it for SSO. Click Open.
For more information about configuring Single Sign-On, see Grant permissions to required Microsoft Azure apps.
Note:- SSO can only be enabled on one Microsoft Teams tenant at any given time. If SSO is already enabled on another tenant, make sure to switch the tenant so that SSO can be enabled on the new tenant.
- If you have already configured a tenant and would like to change it to another tenant, then you can do so by clicking Change tenant. Once you confirm to change the tenant, you are directed to the Microsoft Teams login page for changing the tenant.
After entering the tenant information, ensure that you have clicked the Authenticate button in the SSO section.
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After you have configured SSO, you must enter an APP ID.
To Find your APP ID, log into the Microsoft Teams admin center, navigate to Manage apps, select the app you'd like to configure, and fetch the app ID.
Note: If you are using ServiceNow for Teams app, search for the app ID for ServiceNow for Teams and make sure not to use External App ID.
What to do next