Set the application scope before you create or update a topic. For example, if you're creating ITSM topics, verify that you're in the ITSM Virtual Agent Conversations scope (and not the scope for the ITSM NLU Model for Virtual Agent Conversations).

Before you begin

Role required: virtual_agent_admin or admin

Procedure

  1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
  2. On the Topics page, select the Globe icon Globe icon. in the navigation bar.
  3. Select Application Scope, and then choose the appropriate scope for your conversations.
    For example, select HR Service Delivery Virtual Agent Conversations.
    Note: If you're using domain separation, you can change the domain you're working in. Select Domain scope: global to change the domain. Any topics created within a domain are restricted to users of that domain. For more information, see Domain separation and Virtual Agent.

Result

When the scope is not Global, the Globe icon displays with a red ring: Globe icon.. Select it again to change the scope.