Survey administration
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- UpdatedFeb 1, 2024
- 3 minutes to read
- Washington DC
- Service Administration
Survey administrators—users with the survey_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.
- Create, customize, and publish surveys.
- Write and maintain survey questions.
- Define trigger conditions for when surveys are sent to users, such as when an incident closes.
- Maintain surveys and survey questions as the organization's needs change.
To set up surveys in Service Portal, you must first install Service Portal and then Create and edit a page using the Service Portal Designer on the page. The base system includes the Survey widget.