Enable or configure the Microsoft Teams integration as part of integrating Sidebar with Microsoft Teams.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Conversational Interfaces > Settings.
  2. Select Sidebar.
  3. On the Integrations card:
    • If Sidebar and Microsoft Teams are not already integrated, select Set up.
    • If Sidebar and Microsoft Teams are already integrated, select View configuration from the Manage drop-down list.
  4. On the Microsoft Teams Integration screen, slide the activate toggle to allow or prevent Microsoft Teams users from participating in Sidebar discussions.
    • When this is switched on, Microsoft Teams users that previously had access to Sidebar will regain access and any Microsoft Teams users that are newly included will gain access to Sidebar.
    • When this is switched off:
      • Microsoft Teams users that previously had access to Sidebar will no longer have access to Sidebar.
      • Any Microsoft Teams users that are newly included will not gain access to Sidebar.
      • Existing discussions will become inactive in Microsoft Teams. Microsoft Teams users will still be able to access older messages in a Microsoft Teams group chat, but any messages sent in those group chats will not be sent to Sidebar.
      • Existing discussions will remain active for Sidebar users.
  5. Enter Client Secret, Callback URL, and Redirect URL.
    Note: For more information about the Microsoft Azure Portal fields needed, see Use the portal to create an Azure AD application.
    FieldDescription
    Application (client) ID

    ID associated with the app created in the portal.
    Directory (tenant) ID

    ID associated with the Microsoft Teams organization that will be linked to Sidebar discussions.
    App ID

    ID used to subscribe to Sidebar conversations from Microsoft Teams.
    Client Secret

    Auto-assigned credentials used to authenticate the Microsoft Azure app with Microsoft. If this field is changed, then a new integration setup will be triggered.
    Callback URL

    Web location Microsoft Teams uses to send a response to Sidebar. For your own instance, add the value like https://your-instance.service-now.com/api/now/collaboration_chat_event_processor/chats. If this field is changed, then a new integration setup will be triggered.
    Redirect URL

    Web page that appears after you successfully log in to Microsoft Teams. If this field is changed, then a new integration setup will be triggered.
  6. Select Save.