Create a new user for a branded bot
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- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- Now Platform Capabilities
The default branding configuration includes the Virtual Agent bot, which has a ServiceNow avatar. To create a new bot with your own branding, create an active user profile for the bot and link it to a Live Profile.
Before you begin
Role required: admin
About this task
If you want to create a new branded bot, create an active user profile for each bot in the User [sys_user] table. Then create a bot profile record by adding this user to the Live Profile [live_profile] table.
Procedure
Result
You can associate the bot profile with a new branding configuration. For details, see Set up your Virtual Agent bot's branding.