Security Incident Response setup
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- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- Security Incident Response setup
The Security Incident Response UI (com.app_secops_ui) application is set to be deprecated as a more advanced version, the Security Incident Response Workspace, has been introduced. This version offers enhanced UI capabilities and an improved customer experience. Consequently, the older version will no longer be available for installation as it is missing the latest features and functionalities.
For more information, refer to the Deprecation Process [KB0867184] article in the Now Support knowledge base.
For information on Security Incident Response Workspace, refer to the documentation available here.
Setup for Security Incident Response involves some mandatory steps and several optional steps, depending on your specific requirements. After you have downloaded Security Incident Response from the ServiceNow Store and installed it, you are ready to run the Setup Assistant to perform basic configuration for Security Incident Response and third-party integrations.
The Security Incident Response setup process
The following diagram illustrates the setup process. It is separated into two sub-processes, downloading and configuring the Security Incident Response application.
Setup Assistant
The Security Incident Response Setup Assistant is a wizard-like application that guides you, step-by-step, through the setup of your base Security Incident Response instance.
The setup steps are fairly self-explanatory; however, if you require additional explanation, you can find additional assistance in the Setup Assistant reference. After you have completed the setup using the Setup Assistant, you can perform other optional setup procedures, as needed. These procedures include options for:
- Setting up the request life cycle
- Creating catalogs and requests
- Configuring notifications
- Setting up manual and auto-assignment
- Enabling the knowledge base, managed documents, and task activities
A new and improved Security Incident Response Workspace is available. For more information, see Security Incident Response Workspace.