The ServiceNow® Operational Technology Manager application enables you to aggregate Operational Technology (OT) device data from multiple sources so that you can build the foundational data relationships in the Industrial solution. Operational Technology Manager was enhanced and updated in the Washington DC release.

Operational Technology Manager highlights for the Washington DC release

  • Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard.
  • Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace. The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the  Industrial Workspace.
  • Map IP addresses to OT devices through the SyncIPAddressToOT scheduled job.
  • Monitor your OT device data in a centralized location with the new OT Devices tab that is available in the Industrial Workspace.
  • Convert IT hardware into OT devices automatically with a scheduled job by using the Bulk Update Ruleset for Reassigning IT to OT feature.
  • Use the Configuration Management Database (CMDB) OT class model updates and UI enhancements.
  • Use the updates and UI enhancements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data.

See Operational Technology Manager for more information.

Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Washington DC release

OT Action-Oriented Landing Page
Track critical tasks related to your OT network on the OT Action-Oriented Landing Page in the Industrial Workspace. This landing page provides a big-picture view of your site and business unit data, and it calls out important actions that the signed-in user must prioritize.
Operational Technology Progress Scorecard
Compare your sites by their key metrics with the OT Progress Scorecard in the Industrial Workspace. To access the OT Progress Scorecard, you must have the OT Progress Scorecard viewer (ot_progress_scorecard_viewer) role.
Redirection to different pages in the Industrial Workspace
Get redirected to different pages in Industrial Workspace depending on your assigned roles with the new homepage destination rules. This redirection helps you gain access to the data that you need.
Map IP addresses to OT devices through the SyncIPAddressToOT scheduled job
Use the SyncIPAddressToOT scheduled job to update and synchronize the IP address information for all the available OT devices. The scheduled job acquires the IP address information from the IP address [cmdb_ci_ip_address] table and adds it to the IP address field of the Configuration Item (CI).
OT Devices tab
Track your OT device data with multi-site and business unit filtering by using the OT Devices tab that was added to the Industrial Workspace. This tab now runs in Performance Analytics.
Implementing multi-site and business unit filtering in the new OT Devices tab
Filter the data shown that is based on the specific business units and sites by using the business unit and site filters in the OT Devices tab.
Bulk Update Ruleset for Reassigning IT to OT feature
Automatically convert IT hardware into OT devices by using the Bulk Update Ruleset for Reassigning IT to OT feature.

UI changes

New home page in the Industrial Workspace
The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace.
New location for the OT Manager dashboard in the Industrial Workspace
The OT Manager dashboard, which contains the OT Devices and OT Vulnerabilities tabs, was moved from the Home icon to the OT Manager dashboard () icon in the Industrial Workspace.
Asset to device name change
The references to the OT assets or assets were changed to the OT devices or devices in the product documentation, the ServiceNow AI Platform, and the Industrial Workspace.
OT Subnets related list
The existing OT subnet mappings can be viewed in an OT device record under the OT Subnets related list in both the ServiceNow AI Platform and the Industrial Workspace.
Applications list
The Applications list was added to the Industrial Workspace list view under the Operational Technology (OT) module.
Information Technology (IT) module
The Information Technology (IT) module in the Industrial Workspace list view was moved below the Operational Technology (OT) module.
OT Tasks module
The lists under the OT Tasks module in the Industrial Workspace list view were standardized to show the following columns in this order:
  • Number
  • Configuration item
  • Priority
  • State
  • Assigned to
  • Short description
  • Task type
All OT Properties module
The All OT Properties module was added to the ServiceNow AI Platform under the Industrial Workspace Admin menu item.
Software Installed on OT Devices list
The Software Installed on OT Devices list was added to both the ServiceNow AI Platform under the Operational Technology (OT) menu item and to the Industrial Workspace list view.

Changed in this release

OT landing page name change
The OT landing page is now referred to as the OT Manager dashboard.
New Industrial Workspace OT Manager dashboard experience
The OT Manager dashboard in the Industrial Workspace was split up into the following tabs so that you can separately monitor your OT device data and OT vulnerability data:
  • OT Devices tab
  • OT Vulnerabilities tab
Pre-import OT Worksheet Entry Review (POWER) tool
Use distributed Microsoft Excel spreadsheets to import OT devices for better manageability of your OT system and its devices. The POWER tool includes the following new features:
  • Supports the import and classification of the Quality Inspection Control System [cmdb_ci_ot_qics] class. If you manually create an OT device in the SG-OT Excel Staging Table, the Quality Inspection Control System class is an option in the What is the type of OT device? task.
  • Supports capturing the Backup Storage Information [cmdb_backup_storage_information] class attributes on the staging table, staging table form, and the ETL.
  • Maps the Status field in a staging table record to the Life Cycle Stage and Life Cycle Status fields on a configuration item (CI) record. The Status field no longer maps to the Install Status field on a CI record.
  • Creates assets in the Industrial product model category for OT class devices. This enables compatibility with the Enterprise Asset Management product for full lifecycle management of OT class devices.
  • Create custom validations with the SGOTAssetCustomValidationExtensionPoint extension point.
  • Use the New button in the SG OT Excel Stagings table to manually add OT devices to the Configuration Management Database (CMDB).
  • Use the OT Staging User (ot_staginguser) role to enable users to create, edit, view, and run validations against the records in the SG OT Excel Stagings table.
  • Use the Equipment model entity path attribute in the SG OT Excel Stagings table to map devices to equipment model entities.
  • The OT display name column was added to the SG OT Excel Stagings table.
  • Additional validations and validation messages were added for PLC devices both with and without the control modules.
  • Additional validations and validation messages for slot and rack attributes were added to the SG OT Excel Stagings table.
  • The Operating system attribute was added to the SG OT Excel Stagings table.
  • The Rack attribute was added to the SG OT Excel Stagings table.
  • Unclassified OT devices are given the ot_base device type.
CMDB OT class model updates
Utilize an enhanced OT user experience and make additional configurations with the following CMDB OT class model updates:
  • The Quality Inspection Control System [cmdb_ci_ot_qics] class represents the control systems that assist in quality and inspection functions. This new class is a child class of the OT Control System [cmdb_ci_ot_control] class.
  • The Backup Storage Information [cmdb_backup_storage_information] class helps manage backups of your OT device data.
  • The OT System Service [cmdb_ci_ot_system_service] class can model OT systems and their related software, hardware, and communication network components, such as a Distributed Control System (DCS).
  • You can now bulk-validate NIDS records from the list view instead of validating each NIDS record individually.
  • Rack was added as an identifier for the OT Control Module (cmdb_ci_ot_control_module) CI class.
  • The OT Control Systems with Modules list was added to both the Industrial Workspace list view under the Operational Technology (OT) module and the ServiceNow AI Platform under the Operational Technology (OT) module to show all available control systems and their control system modules.
  • The CMDB 360 Data related list was added to the OT parent class configuration item form and the OT Control Module class.
  • Class mappings were added for the Protocol Converter and Network Gear classes.
  • The Show control modules in OT list views system property was added.

Removed in this release

  • The New button has been removed from the All OT Devices list view and its corresponding list views.
  • The New button has been removed from the Equipment Model Entities related list in the Quality Inspection Control System [cmdb_ci_ot_qics] form.
  • The following system properties were removed from the Service Graph Connector for Operational Technology (Excel):
    • sn_otsm_sgc.excel.nested.columns.max.level
    • sn_otsm_sgc.excel.nested.column.delimitter
  • The name validations for the OT devices that are classed as control modules in the SG OT Excel Stagings [sg_ot_excel_staging] table was removed.
  • The Name attribute was removed from the OT Control Module identification rules.
  • The ability to manually create Network Intrusion Detection System (NIDS) class records was removed.
  • Control modules are no longer shown in any list view except under OT Control Systems with Modules.

Activation information

Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

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