The ServiceNow® Upgrade Center application helps you plan and manage your upgrades. Upgrade Center was enhanced and updated in the Washington DC release.

Upgrade Center highlights for the Washington DC release

  • Explore the different release versions available to you in the Upgrade Preview module.
  • Gain insights about the upgrade experience without actually upgrading your instance.
  • Monitor the status of any ongoing upgrade and view the summary of your latest upgrade in the Upgrade Monitor module.
  • View all your past upgrades in the Upgrade History module.
  • Accelerate your upgrades using the Upgrade Plan feature.

See Upgrade Center for more information.

New in the Washington DC release

Managing upgrade risk
Get notified of the possible conflicts that might result due to several customizations on a skipped metadata file, with a new UI message on the form pages of the metadata files.
Previous Resolutions related list
View the resolutions from previous upgrades for the selected skipped records using the Previous Resolutions related list.

Activation information

Upgrade Center is a ServiceNow AI Platform feature that is active by default.