The ServiceNow® Now Assist for ITOM application brings generative AI to IT Operations Management. You can access alert simplifications created by Now Assist using generative AI in both Service Operations Workspace and Express List. Now Assist for ITOM is a new application in the Washington DC release.

Now Assist for ITOM highlights for the Washington DC release

  • Investigate and resolve alerts more effectively with alert simplifications created by Now Assist using generative AI.
  • Utilize brief, human-readable alert descriptions and actionable alert data.
  • Enable quick alert triage and effective analysis, which can lead to reduced resolution time.

See Now Assist for IT Operations Management (ITOM) for more information.

Now Assist for ITOM features

Investigate and resolve alerts more effectively by using alert analysis in Service Operations Workspace
View brief, human-readable alert descriptions and detailed technical assessments created by Now Assist using generative AI. The comprehensive alert analyses in Service Operations Workspace offers insights that can help you triage, investigate, and resolve alerts more efficiently.
Use alert analysis in the Express List
View the alert analyses created by Now Assist in the Express List.

Activation information

Now Assist for ITOM is available with activation of the ITOM plugin in the Now Assist Admin console. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.

Additional requirements

Now Assist for ITOM is supported on Vancouver Patch 7 and later releases.

Related ServiceNow applications and features

Event Management
The ServiceNow® Event Management application helps you identify health issues across the datacenter on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups.
Service Operations Workspace
ServiceNow® Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows.
Now Assist
ServiceNow® Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
Now Assist Admin console
The Now Assist Admin console provides you with quick and easy access to the important information that you need to set up, configure, and monitor Now Assist applications and features.