Changes to plugins in the Washington DC release
- UpdatedFeb 1, 2024
- 13 minutes to read
- Washington DC
- Release Notes and Upgrades
This table lists the existing plugins that were deprecated, planned for deprecation, renamed, or changed in some way.
- Planned for deprecation: In preparation for the future deprecation. The application is being prepared for future deprecation. The plugin will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
- Deprecated: The application is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
- Maintenance mode: The application will have no new enhancements or activations but will have continued support.
Deprecated plugins
This table lists the existing plugins that were deprecated in Washington DC and Vancouver.
| Plugin | Status | Description | Details |
|---|---|---|---|
| Cloud Native Operations [sn_k8s] | Deprecated in Washington DC | Use Cloud Native Operations to perform continuous discovery and monitoring of the Kubernetes platforms. | Install the Agent Client Collector for Visibility (ACC-V) application from the ServiceNow Store and review the documentation. |
| Item Designer [com.glideapp.servicecatalog.item_designer] | Deprecated in Washington DC | The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage. | The Catalog Builder plugin is activated by default on all instances (com.glideapp.servicecatalog.catalog_builder). |
| CSM Agent Workspace [com.snc.agent_workspace.csm] | Deprecated in Washington DC | CSM Agent Workspace enables you to integrate Customer Service Management with other applications. | Install the CSM Configurable Workspace application from the ServiceNow Store. |
| Customer Service Management for Orders [com.snc.csm.order] | Deprecated in Washington DC | The Customer Service Management for Orders feature adds support for orders and order line items to the Customer Service Management application. | Install the Order Management store application. |
| Product Model and Catalog Items Relationship [com.snc.product_catalog_relationship] | Deprecated in Washington DC | Enables self-service for customers to request services on products by creating relationships between product models and catalog items. | Install the Customer Service Case Types plugin (com.snc.csm_case_types) and use the service definition feature. |
| Central Dispatch [com.snc.central_dispatch] | Deprecated in Washington DC | Provides both a list and calendar view of unassigned tasks. | Install and configure the Dispatcher Workspace plugin (com.snc.uib.fsm_dispatcher_workspace). |
| Journey Accelerator v4.0.3 and below [com.sn_ja] | Deprecated in Washington DC | Helps to create templates for plans and to-do tasks. Managers then use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center (EC). | Migrate to replacement Journey Designer application. Journey designer will automatically install Journey Accelerator v5.0+ which is the supported version with Journey designer. |
| Mobile Studio [com.glide.sg-studio] | Deprecated in Washington DC | Use Mobile Studio to create and modify mobile components for use in any of the ServiceNow mobile apps. | Transition to replacement Mobile App Builder. |
| HTML Processor [n/a] | Deprecated in Washington DC | Review KB1119956 for steps to disable this feature on your instance. | |
| Badge Reader Integration for Walk-up Experience (Removed from com.snc.badge_reader) | Deprecated in Washington DC | Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. | Review the guidance for building a customer bade reader client. |
| ITSM Agent Workspace and CMDB Agent Workspace [com.snc.agent_workspace.itsm, com.snc.agent_workspace.itsm.landing_page, com.snc.agent_workspace.itsm.landing_page_premium, com.cmdb-workspace] | Deprecated in Washington DC | Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. | Install the Service Operations Workspace for ITSM application from the ServiceNow Store. |
| Operator Workspace and CMDB Agent Workspace [com.itom-noc-app, com.oi-scoped-app, com.sn-em-ai-action, com.sn-em-hidden-component com.sn-em-ai-overview, com.sn-em-metric, com.sn_log_viewer com.cmdb-workspace] | Deprecated in Washington DC | Install the Service Operations Workspace for ITOM application from the ServiceNow Store. | |
| CMDB Search [com.snc.cmdb_search] |
Deprecated in Vancouver. | Provides enhanced capabilities for searching the CMDB. | Transition to CMDB Workspace. |
| Conversational Integration with Google Assistant [com.sn.va.google.assistant] |
Deprecated in Vancouver. | Enables Virtual Agent to interact with requesters through the Google voice interface using the Virtual Agent topics. | Google has deprecated their Conversational Actions functionality as of June 13, 2023. Due to the dependency on this deprecated functionality, support for the ‘Conversational Integration with Google Assistant’ store application also is end. |
| DevOps Config Insights [com.snc.devops.config.insights] |
Deprecated in Vancouver. | Displays reports to quickly identify configuration errors and take action. | The DevOps Config Insights Dashboard that was released earlier with the DevOps Config Insights application is now released with the DevOps Config application. No customer action is required with this change. |
| Field Service Management Mobile (Legacy) [com.snc.work_management_m] |
Deprecated in Vancouver. | Helps your organization manage location-based work more efficiently and safely. | Migrate to the new Field Service Mobile application (com.sn_fsm_mobile) that provides all of the features in Field Service Management Mobile with an improved native experience and better offline capabilities. |
| Google Hangouts Spoke [com.sn.ghangouts.spoke] |
Deprecated in Vancouver. | Provides actions to perform Google Hangouts tasks when events occur in ServiceNow. | If you’re using the Google Hangouts Spoke for calendar scheduling, refer to Migration Guide [KB1288254] for guidance on installation and configuration of the Google Calendar application on the ServiceNow Store. |
| IE11 Support for Virtual Agent [com.glide.cs.chatbot, com.glide.cs.chatbot.lite] |
Support ended for the IE11 browser. | ||
| ITSM Workforce Optimization [sn_wfo_itsm, sn_wfo_itsm_cnt] |
Deprecated in Vancouver. | Helps you manage and maintain the productivity of your workforce from a single location. | Install the Workforce Optimization for ITSM Configurable Workspace application on the ServiceNow Store. |
| Map plugin [com.snc.fsm_map] |
Deprecated in Vancouver. | Displays the dispatch map for viewing agents, tasks, and agent routes. | Activate the Dispatcher Workspace plugin [com.snc.uib.fsm_dispatcher_workspace]. |
| Service Management Geolocation Mobile [com.snc.service_management_m] |
Deprecated in Vancouver. | Provides a menu in the mobile UI for Service Management Geolocation. | Migrate to the new Field Service Mobile application that provides all of the features in Service Management Geolocation with an improved native experience. |
| Standardized Information Gathering (SIG) Assessment [com.snc.sig_asmt_core] |
Deprecated in Vancouver. | Processor that was required for importing answers to the SIG questionnaire via excel sheets. | Migrate to the GRC: SIG Questionnaire Integration [com.sn_sig_asmt] store application. |
| Standardized Information Gathering (SIG) Questionnaire [com.sn_sig_app] |
Deprecated in Vancouver. | Store application that was distributed the 2018 and 2019 SIG Questionnaire content. This content is no longer supported by ServiceNow. | Migrate to the GRC: SIG Questionnaire Integration [com.sn_sig_asmt] store application that contains the supported versions of the SIG Questionnaire (2023, 2022, 2021). |
| Tanium Integration V2 for Security Operations [com.snc.secops.tanium.v2] |
Deprecated in Vancouver. | Supports expanded use cases for Tanium capabilities. | Install the Tanium Integration for Security Operations released by Tanium on the ServiceNow Store. |
| Workforce Optimization for CSM (Legacy) [com_snc_wfo_csm] |
Deprecated in Vancouver. | Provides Channel Management, Team Performance, Scheduling, Skill Determination and Coaching capabilities for managers, supervisors, and team leads to improve the quality and efficiency of their customer service teams and enhance team satisfaction. | Transition to the Workforce Optimization for CSM application that is available on the ServiceNow Store. You can configure Workforce Optimization for Customer Service using the UI Builder. |
| Workforce Optimization for ITSM (Legacy) [com.snc.wfo_itsm] |
Deprecated in Vancouver. | Helps you manage and maintain the productivity of your workforce from a single location in the legacy workspace. | Transition to the Workforce Optimization for ITSM (sn_wfo_cfg_itsm) application that is available on the ServiceNow Store. You can configure Workforce Optimization for IT Service Management using the UI Builder. |
Plugins planned for deprecation
This table lists the existing plugins that were planned for deprecation in a future release.
| Plugin | Status | Description | Details |
|---|---|---|---|
DevOps Config [com.snc.devops_config]
|
Planned for deprecation on customer's specific contract end term for the DevOps Config application. | Manages and validates configuration data in your DevOps environment using a single system. | |
| GRC: DevOps Accelerator [com.sn_grc_devops] | Planned for deprecation in the Y release | Enables your customers to evaluate the compliance for DevOps policies and GRC control objectives integrating with Policy as a Code Engine (PaCE). | |
| Predictive Intelligence Workbench for ITSM [com.sn_piwb_itsm_content] | Planned for deprecation in the Y release | Enables a customer to seed domain specific content to provide implementation guidance for use cases created through Predictive Intelligence Workbench | Install the Task Intelligence for ITSM application from the ServiceNow Store and use the Task Intelligence Admin Console. For more information, see the Task Intelligence for ITSM documentation. |
| Legal Counsel Center Classic [com.sn_lg_workspace] and Legal Counsel Center Components [com.sn_lg_ws_comps] | Planned for deprecation in the Y release | Legal Counsel Center Classic enables legal department members to categorize, prioritize, and efficiently address legal issues. | Install the Legal Counsel Center application from the ServiceNow Store and review the Legal Counsel Center documentation. |
| Order Management for Customer Service Management [com.sn_csm_order_mgmt] | Planned for deprecation in September 2028 or Order Management subscription term end date (whichever is earlier) | Order Management provides the ability to create, manage, and track orders. | Install the new Order Management application from the ServiceNow Store and review the Install and configure Order Management documentation for configuration guidance. |
| IBM Dynamic Translation [com.glide.ibm_translation_spoke] | Planned for deprecation in December 2024 | This spoke is available in the Store, and it works with ServiceNow's Dynamic Translation plugin. There are alternative translation services (Google, Microsoft) available. | IBM announced end of life of the Watson Language Translator with end of support on June 10, 2024 and permanent removal on December 10, 2024. Review the Dynamic Translation documentation to explore the available Dynamic Translation services with Google and Microsoft. |
| Site Reliability Metrics and [com.sn_srm] | Planned for deprecation in the Y release | Captures application performance signals from the Application Performance Management (APM) tool, typically referred to as Service Level Indicators (SLIs). The SRM application then allows for the creation of Service Level Objectives (SLOs), Error Budgets (EB), and policy-based actions. | Install the Service Reliability Management application from the ServiceNow Store and review the launch blog to learn more about the application and features. |
| Site Reliability Operations [com.sn_srops] | Planned for deprecation in the Y release | Increases the visibility of microservices in a single workspace by onboarding teams and registering services in minutes. It improves observability by quickly connecting to telemetry via Webhook integrations and resolves incidents faster with alert automation. | Install the Service Reliability Management application from the ServiceNow Store and review the launch blog to learn more about the application and features. |
| Knowledge Management v3 [com.snc.knowledge3] | Planned for deprecation in the Y release | The Knowledge Management v3 homepage will no longer be deployed or activated beginning in the Washington DC release. | Install and configure the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) using the guidance in Configuring Knowledge Management, and set the system property sn_km_portal.glide.knowman.serviceportal.enable_redirect to true to activate redirection from the v3 homepage to the Portal. |
| Cloud Discovery setup using classic Cloud Discovery | Planned for deprecation in the X release. | Enables you to set up Cloud Discovery for performing cloud discovery and using Cloud Provisioning and Governance for managing discovered cloud resources. | Install Cloud Operations Workspace (COW) on the ServiceNow Store. |
| Cloud Spend Dashboard [sn_sam_cld_spend] |
Planned for deprecation in the X release. | Helps you view all cloud spend on a single dashboard, including software, platform, and infrastructure. | Install the Asset Executive Workspace on the ServiceNow Store. |
| Employee Campaigns for Workplace from Facebook [com.snc.sn_fb_wp_campaigns] |
Planned for deprecation in the X release. | Enables you to package your content into a campaign and publish the content to groups on Workplace from Facebook. | No replacement. If you are using this application, you have the option to maintain the unsupported application as custom code. |
| Facilities Service Management [com.snc.facilities_service_automation] |
Planned for deprecation in March 2025 or last subscription term end. | Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench
(com.snc.facilities_service_automation.fvw) plugin is required. Integration files installed when the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is also installed. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
Transition to Workplace Service Delivery. |
| Facilities Visualization Workbench [com.snc.facilities_service_automation.fvw] |
Planned for deprecation in March 2025 or subscription term end. | Enables the interactive floor plan functionality. | Transition to Workplace Service Delivery. |
| Field Service Map [com.snc.fsm_map] |
Planned for deprecation in the X release. | Displays the dispatch map for viewing agents, tasks, and agent routes. | Install and configure the Field Service Dispatcher workspace. For guidance, see Configuring Dispatcher Workspace. |
| Finance Service Management [com.snc.finance_service_automation] |
Planned for deprecation in February 2023 or last subscription term end. | Lets you launch Finance Service Automation and other service management applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. | |
| FSM Agent Classic Workspace [com.snc.agent_workspace.fsm] |
Planned for deprecation in the X release. | Install and configure the Field Service Dispatcher workspace. For guidance, see Configuring Dispatcher Workspace. | |
| Global Reporting Initiative (GRI) Content Accelerator for ESG [com.sn_esg_gri] |
Planned for deprecation in the X release. | Offers ESG frameworks such as authority documents and citations and provides the related metric definitions. This enables the customers to expedite their ESG regulatory compliance journey and put them at the forefront of the regulatory compliance landscape. | Install the ESG Content Accelerator application from the ServiceNow Store. For guidance, see ESG content accelerator. |
| HR Agent Mobile [com.sn_hr_mobile_agent] |
Planned for deprecation in the X release. | No replacement. If you are using this plugin, you have the option to maintain the unsupported plugin as custom code. | |
| HR Agent Workspace [com.sn_hr_agent_workspace] |
Planned for deprecation in the X release. | Use the HR Service Delivery Agent Workspace to interact with employees, respond to inquiries, and resolve issues quickly. | Install and configure the HRSD Configurable Agent Workspace for Case Management. For guidance, see Agent Workspace for HR Case Management (Configurable) and Community Article. |
| HR Service Delivery v1.0 (Legacy) [com.snc.hr.core.cms, com.snc.hr.core, com.snc.hr.hr_connect, con.snc.hr.pa, com.snc.hr.service_portal] |
Planned for deprecation in the X release. | Unlocks enterprise productivity and give your employees the service experience they deserve. | Migrate to the Human Resources Core v2.0 scoped application [com.sn_hr_core]. |
| Instance Security Center [sn_isc_core, sn_isc_nlu, sn_isc_va] |
Planned for deprecation in the X release. | Monitors the compliance level of instance security controls, view security event monitoring metrics, and configure and maintain instance security settings all from within the Instance Security Center. | Install ServiceNow Security Center on the ServiceNow Store. For guidance, see Security Center. |
| ITSM Pro - Service Owner Workspace [com.spm_owner_workspace] |
Planned for deprecation on subscription term end or on migration to Digital Portfolio Management. | Provides a premium Service Portfolio Management experience. Portfolio managers and service owners access an integrated and graphically intuitive user interface to manage and monitor portfolios and services. | Migrate to Digital Portfolio Management on the ServiceNow Store. |
| MaestroRS [app-irm-bcm] |
Planned for deprecation on customer's specific contract end term for MaestroRS application. | Activate the four Business Continuity Management replacement applications on the ServiceNow Store;
|
|
| Marketing Service Management [com.snc.marketing_service_automation] |
Planned for deprecation in February 2023 or last subscription term end. | Lets you launch Marketing Service Automation and other service management applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. | |
| Microsoft AD Spoke for IntegrationHub [com.sn.ad.spoke] |
Planned for deprecation on contract end date or March 2028 (whichever is earlier). | Provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, groups, computers, and objects in AD. | Install the Microsoft Active Directory v2 Spoke application on the ServiceNow Store For guidance, see Migration Guide [KB1284583]. |
| Social Q&A [com.sn_kb_social_qa] |
Planned for deprecation in a future release. | Allows users to ask and respond to questions and vote on questions and answers. Social Q&A extends the Knowledge application and uses existing Knowledge functionality such as user criteria and multiple knowledge bases. By default, this plugin is active for existing customers upgrading to the Paris release. Beginning with Paris, the plugin is inactive for new customers. | |
| Service
Graph Connector for
ExtraHop [com.snc.cmdb.extrahop_integration] |
Planned for deprecation in the X release. | Provides capabilities to pull data from the ExtraHop application into your ServiceNow instance. | Install the Service Graph Connector for ExtraHop Reveal(x) application on the ServiceNow Store. This application is owned by ExtraHop. |
| Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG [com.sn_esg_sasb] |
Planned for deprecation in the X release. | The SASB Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the SASB framework to produce their ESG disclosures. | Install the ESG Content Accelerator application from the ServiceNow Store. For guidance, see ESG content accelerator |
| Trusted Security Circles [sn_ti], [sn_tis_a] |
Planned for deprecation in September 2023 or last subscription term end. | ||
| Vendor Performance Management [com.snc.vendor_performance], [com.snc.vendor_ticket] |
Planned for deprecation in March 2024 or subscription term end. | Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. | Transition to Vendor Manager Workspace, included in ITSM Pro v2 subscription package. |
Renamed and changed plugins
This table lists the existing plugins that were renamed or changed in Vancouver or Washington DC.
| Plugin | Status | Description | Details |
|---|---|---|---|
| Manufacturing Common [com.sn_mfg_common] |
Renamed in Vancouver. | Common dependencies that enable you to use the Operational Technology solution. | Renamed to Industrial Workspace Common. |
| Manufacturing Process Manager [com.sn_otsm] |
Renamed in Vancouver. | Enables your teams to map and visualize the industrial equipment models and associated production processes at individual facilities. | Renamed to Industrial Process Manager. |
| Process Optimization Content Pack for FSM [com.snc.fsm_process_optimization] |
Renamed in Vancouver. | Creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes. | Renamed to Process Mining Conent Pack for FSM. |
| Software Asset Management Playbook [com.sn_sam_playbook] |
Renamed in Vancouver. | Playbooks and Guided Setups provide step-by-step guidance for completing tasks in your daily software management activities. | Renamed to Software Asset Management Playbooks and Guided Setups. |
| Virtual Agent API (sn_va_as_service) | Changed in Washington DC. | Integrates any chat interface or a bot with Virtual Agent or Agent Chat. | The com.sn.omnichannel.callback plugin has been removed and the com.sn_ext_agent_management_util plugin is now a dependency. |
| Workplace Safety Management [sn_wsd_core] |
Renamed in Vancouver. | Helps to create a safe, seamless and managed processes for employees in the workplace. | Renamed to Workplace Core. |
Plugins in maintenance mode
This table lists the existing plugins that are in maintenance mode.
| Plugin | Status | Description | Details |
|---|---|---|---|
| Advanced Work Assignment for CSM [com.sn_csm.awa] |
Maintenance mode only. | Activating Customer Service (com.sn_customerservice) plugin will activate this plugin. | |
| CMS User Interface - Service Management
Core [com.snc.service_management.core.cms] |
Maintenance mode only. | All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. | |
| Content Management [com.glide.cms] |
Maintenance mode only. | ||
| Content Management Extended Types [com.glide.cms.types] |
Maintenance mode only. | An extension to Content Management that adds iFrames
and Flash frames. Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see Service Portal and Content Management and Service Portal. |
|
| Content Management IFrame Type [com.glide.cms.type.iframe] |
Maintenance mode only. | ||
| Content Management Flash Type [com.glide.cms.type.flash] |
Maintenance mode only. | ||
| CSM Account Hierarchy [com.snc.sn_csm_account_hierarchy] |
Maintenance mode only. | ||
| CSM Lookup and Verify [com.snc.sn_csm_lookup_verify] |
Maintenance mode only. | ||
| CSM Workspace - Components [com.csm_workspace_components] |
Maintenance mode only. | ||
| Facilities Move
Management [com.snc.facilities_service_automation.move] |
Maintenance mode only. Planned for deprecation in March 2025 or subscription term end. |
Enables single user move functionality as well as Enterprise Move and move planning functionality. | Transition to Workplace Service Delivery. |
| Facilities Service Management CMS
Portal [com.snc.facilities_service_automation.cms] |
Maintenance mode only. | ||
| Facilities Service Management
Mobile [com.snc.facilities_service_automation_m] |
Maintenance mode only. | Manages facilities service management mobile components. | |
| Field Service Management CMS Portal [com.snc.work_management.cms] |
Maintenance mode only. | Lets you launch Field Service Automation and other service management applications from a single CMS page. | |
| Human Resources Application: Core CMS [com.snc.hr.core.cms] |
Maintenance mode only. | Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in. | |
| Lookup and Verify [com.snc.sn_lookup_and_verify_config] |
Maintenance mode only. | ||
| Service Catalog CMS Extension [com.glideapp.servicecatalog.cms] |
Maintenance mode only. | Provides the ability to define the catalog experience within CMS. |