Types of Visual Task Boards

You can create guided Visual Task Boards, which are driven by data in your ServiceNow® instance. You can also create freeform boards that display a variety of information, or flexible boards, which combine both types.

There are three types of Visual Task Boards.

Board type	Description
Freeform boards	Display all types of task records, including personal tasks. Members of freeform boards can add and remove task cards and lanes. Freeform boards are indicated with the Freeform board icon .
Flexible boards	Display tasks that match a filter against a particular table. Members of flexible boards can add task cards. Cards are removed automatically when the tasks no longer match the filter conditions. Members can define custom lanes, similar to a freeform board. Flexible boards are indicated with the Flexible board icon .
Guided boards	Similar to flexible boards except that guided board lanes correspond to field values and cannot be edited in most cases. Guided boards are indicated with the Guided board icon .

All boards have the displayed elements. The color of a card represents the color you choose in the color palette for that board.