KB Knowledge Bases widget
-
- UpdatedFeb 1, 2024
- 1 minute read
- Washington DC
- Service Portal Designer
Give users the option to select which knowledge base to browse on your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
Using the widget
If you associate your portal with multiple knowledge bases, the KB Knowledge Bases widget provides users with a menu to select a knowledge base. After a user selects a knowledge base, other KB widgets on the page filter their content accordingly.
For example, if a user selects to browse only the IT knowledge base, then the KB Categories widget shows only the categories within the IT knowledge base.
If you associate your portal with only one knowledge base, then the KB Knowledge Bases widget remains hidden on the page.
For more information on associating your portal with knowledge bases, see Associate a portal with a knowledge base.
Instance options
The KB Knowledge Bases widget doesn't include instance options.
On this page
Related Content
- Create and edit a page using the Service Portal Designer
Create or edit a page and use layouts to organize the columns that house the widgets.
- Configure widget instances
Create unique instances of widgets by configuring the options for each instance.
- Clone a widget
Take advantage of existing code by cloning and editing an existing widget.