ServiceNow® Playbook experiences enable you to customize the default Playbook user experience to interact with your desired business process workflow.

Overview

Playbook provides fulfillers with a way to visualize business process workflows in a simple, task-oriented view. This workflow ensures consistent responses to commonly encountered situations. These business process workflows are designed with Playbooks.
Note: The following documentation is for use with playbooks built using Playbooks. If you are looking for information related to Security Incident Response Playbooks, see Security Incident Response Playbook Resources.

Installation

Playbook is available from the ServiceNow Store. For more information, see Install Playbook Experience.

Customize Playbook experiences

Playbook comes with a Global Playbook Experience record that defines a default Playbook configuration. You can use this record without any additional configurations. By default, this record defines a set of overrides for controlling how individual activities appear within Playbook. Activity overrides enable you to override the Playbook UI.

You can customize any of this behavior by creating a custom Playbook experience with your own configurations and activity overrides. These records will extend or, optionally, override the global Playbook experience.

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