The Workspace UI provides a new way of working that improves agent efficiency for a better customer experience.

Overview

Solve issues faster with a workspace built to facilitate resolutions. From a single view, get full context, analytics, and AI-assisted recommendations.

Improved agent efficiency

Work on multiple issues concurrently in an optimized, intuitive layout.

Speedy resolution

Resolve issues faster with automated suggestions powered by machine learning.

Proactive identification of major incidents

Get notified of potential major incidents based on issue frequency and impact.

Greater visibility for agents

Keep informed of updates and surface important insights with a live activity feed and analytics.

Troubleshoot and get help