Demo data, particularly demo accounts, are typically included when an instance is created. If so, all demo data should be removed prior to using the instance in non-production or production.

Open a request in HI. Make sure to create an administrative account prior to submitting the request.

It is strongly encouraged that demo data removal on production be successfully verified on a sub-production instance that is a recent clone of the production instance.

Internal resources

https://support.servicenow.com/kb_view.do?sysparm_article=KB0550107

https://community.servicenow.com/community?id=community_blog&sys_id=786eaeaddbd0dbc01dcaf3231f961959

Removing demo data using the Service Catalog

Instead of submitting the request as an incident, certain users can request demo data removal on an instance using the Service Catalog. These users include internal users, and those users who have the customer_admin or partner_admin roles.

  1. Navigate to https://support.servicenow.com/now.
  2. Specify the instance from which to remove demo data.

    If you are having trouble finding your instance, preface the instance name with * to perform a contains query.

  3. Click Self-Service > Remove Demo Data > .
  4. Specify the date and time to remove demo data from the selected instance.

    The date and time must be at least four hours later than the current time.

  5. Click Submit.

A new change request is created and appears automatically. The Planned end date is automatically calculated based on the Planned start date plus five hours, which is how long the process takes. In the change request. Use the Watch List to add any other members of your team who must be aware of the change request status.