Ensure that the instance is running the most current patch level. Security fixes are routinely released for the ServiceNow AI Platform within many of the patches and hot fixes that accompany product feature updates. Upgrading when new patches and hot fixes are available reduces the risk of potential vulnerabilities.

The ServiceNow AI Platform undergoes two penetration tests per week on average.
  • While most of these tests do not result in significant vulnerabilities, there are vulnerabilities found and fixed regularly.
  • Information about ServiceNow AI Platform releases, patches, and hot fixes can be found in the Release Notes section of the product documentation. See Release notes for upgrades for more information.