Reference field type
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- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- Platform Field Administration
A reference field stores a reference to a field on another table. For example, the Caller field on the Incident table is a reference to the User [sys_user] table.
When you define a reference field, the system creates a relationship between the two tables. Adding a reference field to a form makes the other fields in the referenced table available to the form.
Note: A reference field can refer only to records from one other table. To add a field that can
refer to records on any table, use the Document ID element type.
Administrators can create new reference fields and configure several options for reference fields.
Tip: For troubleshooting information, see the Reference field is not showing the expected display value when selected or it appears blank [KB0693859] article in the Now Support Knowledge Base.