Performance Analytics

ServiceNow® Performance Analytics is an in-platform process optimization solution that utilizes indicators (KPIs) to answer key business questions. Performance Analytics can help increase quality and reduce the costs of service delivery.

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Performance Analytics tools including KPI Composer, KPI Details, and Spotlight, empower administrators and other stakeholders with real-time data to address current status and accurately evaluate trends.

Explore Performance Analytics Learn about Performance Analytics concepts and features such as indicators, breakdowns, and data collection.

Configure Performance Analytics fundamentals Learn how to design your Performance Analytics solution, configure indicators and breakdowns and apply aggregations.

Configure advanced Performance Analytics Delve into advanced features such as Spotlight, diagnostics, and logging.

Troubleshoot and get help

• Ask questions and share your expertise on the ServiceNow Community
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support
• Performance Analytics Training
  • Performance Analytics Essentials
  • Performance Analytics Fundamentals
  • Performance Analytics Advanced