ServiceNow® Service Owner Workspace provides an integrated Service Portfolio Management experience. If you're a portfolio manager or service owner, you can manage and monitor portfolios and services in an integrated user interface.

Important: As of the San Diego release, Service Owner Workspace is in a planned deprecation. New customers can't find or activate Service Owner Workspace. ServiceNow® continues to support existing customers with Service Owner Workspace but customers who opt in for the new standard portfolio structure must implement Digital Portfolio Management (DPM). See Digital Portfolio Management. For information on the deprecation process, see Deprecation Process [KB0867184].

Service Owner Workspace is available as a separate subscription and is part of the Service Portfolio Management Premium experience.

Track and analyze how your services are performing and which services need attention. You can also integrate data from the Vendor Management Workspace, Contract Management, SLA Contracts, Risk Management, and Continual Improvement Management (CIM) applications to quickly access data from one place.

Key features

Data all in one place

Manage the performance of your services. Evaluate performance against value to ensure your services merit the investment.

Data in unified location

Comprehensive service performance layout

Analyze service performance metrics using a comprehensive layout of all information that is related to a service and its offerings.

Comprehensive service performance layout

Integrated application data

Use aggregated data from multiple applications and measure service performance using qualitative and quantitative metrics.

Integrated application data

Get started

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