Configure a task type that can be used during problem or change creation.

Before you begin

Role required: admin

About this task

If you extend problem task or change task to add your own task type, you can set the child of problem or change task as the target table. Depending on the default values you set in the child of problem task or change task, you need not pass any values.

For information about creating a change task, see Create a change task in Service Operations Workspace.

For information about creating a problem task, see Create a problem task in Service Operations Workspace.

Procedure

  1. In the navigation filter, enter sn_sow_interceptor_record_type_selector.list.
  2. From the Record Type Selectors list, select New.
  3. On the Record Type Selector form, fill in the fields.
    Table 1. Record Type Selector form
    FieldDescription
    Applies to Table that the task type applies to. Select Problem task [problem_task] or Change Task [change_task].
    Order Order of the task type in the Create problem task or Create change task dialog box.
    Application Scope of the application.
    Active Option for enabling the task type.
    Title Card title that is displayed in the Create problem task or Create change task dialog box.
    Description Card description.
    Target table Table where the record should be created when using this task type.
    Note: This field is not displayed if the table selected in the Applies to field does not have any child tables.
    Values Default values that are populated when creating a record using this task type.