Problem task form
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- UpdatedMay 1, 2024
- 1 minute read
- Washington DC
- IT Service Management
Description of the field values for the problem task form in Service Operations Workspace.
Field | Description |
---|---|
Problem Task | |
Short description | Brief description of the problem task. |
Description | Detailed description of the problem task. |
Number | Number that identifies the problem task record. |
Type | The problem task type. |
Problem | ID number of the problem for which the problem task is created. |
Order | Order in which the problem tasks must be associated with the problem. |
State | Value that changes as the problem proceeds from one state to another state. For information about state transitions of a problem task, see Life cycle of a problem task. |
Priority | How quickly the service desk should address the problem. |
Due date | Date by which the problem task must be completed. |
Configuration Item | |
Configuration item | Configuration item (CI) that the problem task applies to. The CI class of the selected configuration item identifies the type of problem, for example, hardware, network, or database. |
Assignment | |
Assignment group | Group to which the problem task is assigned. |
Assigned to | Problem analyst to whom the task is assigned. |
Notes | |
Work notes (Private) | Information about the work performed on the problem task. |