Description of the field values for the problem task form in Service Operations Workspace.

Table 1. Create New Problem Task form
Field Description
Problem Task
Short description Brief description of the problem task.
Description Detailed description of the problem task.
Number Number that identifies the problem task record.
Type The problem task type.
Problem ID number of the problem for which the problem task is created.
Order Order in which the problem tasks must be associated with the problem.
State Value that changes as the problem proceeds from one state to another state.

For information about state transitions of a problem task, see Life cycle of a problem task.

Priority How quickly the service desk should address the problem.
Due date Date by which the problem task must be completed.
Configuration Item
Configuration item Configuration item (CI) that the problem task applies to. The CI class of the selected configuration item identifies the type of problem, for example, hardware, network, or database.
Assignment
Assignment group Group to which the problem task is assigned.
Assigned to Problem analyst to whom the task is assigned.
Notes
Work notes (Private) Information about the work performed on the problem task.