Change Management in Service Operations Workspace
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- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- IT Service Management
When a change to your infrastructure or a business service is required, you can create a change request and track it in Service Operations Workspace.
Details tab
This section displays the detailed information of a change request. For information about fields in this section, see Create a change request in Service Operations Workspace.
For information about how you can configure fields in this tab, see Configure a task record form in Service Operations Workspace.
From the Compose section, you can add work notes for the change request.Change tasks tab
This section displays change tasks associated with the change request. For information about creating a change task, see Create a change task in Service Operations Workspace.
Related records tab
This section provides a list view of the records associated with the change request, for example, affected CIs and outages. You can add a record, create a record, or remove it from the change request.
Contextual side panel
- Record information for the change request.
- Agent Assist and search for relevant records and perform the required actions.
For information about Change Management, see Change Management.
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