When an incident is proposed as a major incident candidate, a major incident manager can accept or reject the candidate. The manager accepts a candidate as a major incident if the incident requires accelerated resolution.

Before you begin

Role required: major_incident_manager

Procedure

Perform any of the following actions.
OptionDescription
Accept a major incident candidate
  1. Navigate to Incident > Major Incidents > Candidates and open the candidate to be approved.
  2. Click the additional actions icon Additional actions icon and select Promote to Major Incident.
Note:
  • While promoting the candidate, the major incident manager is prompted to enter work notes and business impact.
  • The incident is promoted to a major incident, and the Major incident state field under the Major incident section is changed from Proposed to Accepted.
  • The incident is assigned to the user who approves the major incident.
Reject a major incident candidate
  1. Navigate to Incident > Major Incidents > Candidates and open the candidate to be rejected.
  2. Click the additional actions menu icon Additional actions menu icon and select Reject Major Incident Candidate.
Note:
  • While rejecting the candidate, the major incident manager is prompted to enter the reason for rejecting the candidate. A notification is sent to the user in the Assigned to field.
  • The state of the incident remains the same while the Major incident state field is changed to Rejected.