Update the change request workflow
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- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- Change Management
Update the change request workflow to reflect the addition of the Complete state.
Before you begin
Role required: admin
About this task
In case
of a change request of type Normal, in the
Assess state, any user from the Assignment
group can approve the change request. When the value of
Risk is Moderate or
High, a CAB approval is initiated in the
Authorization state. In case the
Risk is Low, an approval from the
CAB team is not required. Instead, the manager of the assignment group can approve
the change request.
Note: If the manager of the assignment group also happens to be
the user who had approved the change request in the
Assess state, the Authorize
state is skipped and the state of the change request is set to
Scheduled.
The functionality is available only for the new customers.
Procedure