Several types of components are installed with activation of the AIOps Experience [sn_sow_aiops] application, including user role and plugins.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed

Role title [name] Description Contains roles
evt_mgmt_user Can manage the lifecycle of alerts. Can perform basic operations such as viewing of alerts. itil
evt_mgmt_operator Can manage alerts, including closing and acknowledging them. evt_mgmt_user
evt_mgmt_admin Can configure and set up Event Management properties and rules. evt_mgmt_user and evt_mgmt_operator

Plugins installed

Plugin Description
Event Management

[com.glideapp.itom.snac]

 Provides service-oriented availability and monitor events through an intuitive console.
Performance Analytics - Premium

[com.snc.pa.em]

 Provides core out-of-the-box Key Performance Indicators (KPIs) to help monitor and enhance event management processes. Please note that activating this plugin on production instances may require a separate Performance Analytics license.
Performance Analytics - Content Pack - Event Management

[com.snc.pa.premium]

 Includes core out-of-the-box Key Performance Indicators (KPIs). Activating this plugin on production instances may require a separate Performance Analytics license.

To return to the main topic, see Install Service Operations Workspace for ITOM application.