The Now LLM Service provides access to specialized large language models (LLMs) that are developed by ServiceNow. It also provides access to open-source LLMs that are selected, configured, or enhanced by ServiceNow, from the ServiceNow community and partners. Review these reference materials for additional information about the Now LLM Service and about the models used.

Model cards

Large language models (LLMs) are complex machine-learning models that are trained on large datasets like websites and documentation to perform language-related tasks, such as text generation for case summaries and resolution notes.

Model cards explain the specific model's context, intended use, training data, limitations, and other important information.

These model cards are for skills that use the Now LLM Service. There are certain skills, such as Now Assist Multi-Turn Catalog Ordering, that use Azure OpenAI instead. To see what LLM a skill is using, you can check the skill list in the Now Assist Admin console and review the LLM service column.

Model card for ServiceNow text-to-text LLM

Model used for conversational use cases like Virtual Agent topic execution and conversational catalog and agent assist use cases like alert analysis, AI search, and incident, case, and chat summarization.

Model card for ServiceNow text-to-code LLM
Model used for code generation.
Model card for ServiceNow flow next-best-action LLM
Model used for flow recommendations.
Model card for ServiceNow text-to-flow LLM
Model used for flow generation.