Determine which AI provider to use for each of the generative AI capabilities of Generative AI Controller.

Before you begin

Configure your credentials for your preferred provider. See Configuring API credentials for generative AI capabilities for more details.

Role required: admin

About this task

Generative AI Controller comes with four capabilities by default. You can only configure a provider for the capabilities listed in the table in step 2. If you have installed other Now Assist applications, you may see other capabilities on the OneExtend Capability table. Those other capabilities use the Now LLM Service as their provider and can't be reconfigured.

Procedure

  1. In the navigation filter, search for the OneExtend Capability table by entering sys_one_extend_capability.list.
  2. Open the record for the capability that you would like to configure, such as Sentiment Analysis.
  3. In the OneExtend Definition Configs related list, set Default to true for your preferred capability provider.
    Note: By default, you can choose only one provider for a capability. For example, if Default is true for Sentiment (OpenAI Completion), you must set Default to false before changing Default to true for Sentiment (Azure OpenAI).
    Default builder config open with builder capability related list. The capability records and default column are highlighted.

Result

Flows, topics, and scripts that use the generative AI capability use the provider you've specified.

What to do next

Create flows, build Virtual Agent topics, and write scripts with generative AI to improve efficiency when creating content for agents and users.